Complaints

This profile includes complaints for Tasco Distributors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tasco Distributors has 6 locations, listed below.

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• 

  Tasco Distributors

  1 - 7975 Heritage Rd Brampton, ON L6Y 5X5

• 

  Tasco Distributors

  338 Queen St E Brampton, ON L6V 1C4

• 

  Tasco Distributors

  11 - 2111 Dunwin Dr Mississauga, ON L5L 3C1

• 

  Tasco Distributors

  1 - 11160 Yonge St Richmond Hill, ON L4S 1H5

• 

  Tasco Distributors

  3041 Dufferin St North York, ON M6B 3T8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a used or open item refrigerator for the 3rd time, and each one has scratches and is visibly used. The third refrigerator does not function properly; the temperature stays at 69°F, and the lights inside do not work. Scratches everywhere. I would like a brand new refrigerator, as that is what I paid for!

  Business Response

  Date: 16/05/2025

  As per my discussion with you, ****, we are sending a loaner fridge for today, May 16th until we can get a new fridge in from *******. As I advised this ETA is currently May 22nd. We have also agreed to discuss compensation for the inconveniences caused by the multiple fridges delivered to your home. 
  We apologize for what has happened and we hope to be able to rectify everything as soon as we can and get you the new fridge. 
  Thank you, ******

  Customer Answer

  Date: 16/05/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I sent in this compliant prior to speaking with ******,  however this should have never happened. It has been a horrible and extremely stressful experience.  I have spoken to many people from Tasco and unfortunately it got to this point. I hope to receive a new ******* refrigerator on the next deliver. Hopefully we will have success this time around. 
  
  
  
  Sincerely,
  **** *****

• Initial Complaint

  Date:27/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9, 2021, I purchased a ** **** *** Induction Cooktop ****** * ************ **** ******* ********** in Stoney Creek for $3,233.04. In December 2024, the cooktop's tempered glass surface shattered from a minor impact with a glass pie plate. ** *** ********* ******** *********** *** ** *********** ********* *** **** **** ** ********* Tasco Distributors bears a degree of responsibility in this matter. They are a critical link in the supply chain, connecting the manufacturer (****) with retailers like ******* **********, and ultimately, with consumers like myself.
  
  While Tasco did not directly sell me the cooktop, their role as the exclusive distributor means they have a vested interest in maintaining the quality and reputation of the ** brand in Canada. They are responsible for ensuring that the products they distribute meet Canadian safety and quality standards, and that retailers are properly informed about the products they are selling.
  
  Given the potential design or manufacturing defect suggested by the cooktop's fragility, Tasco should be involved in investigating this issue and facilitating a resolution between the manufacturer, the retailer, and the customer. Their influence as the exclusive distributor could be instrumental in encouraging ** ********** to take my concerns seriously and offer a fair resolution.
  
  Furthermore, Tasco has a responsibility to ensure that retailers, such as *******, are adequately informed about any potential issues or concerns with the products they distribute. If there is indeed an awareness of "weak spots" in certain glass cooktops, as suggested by *******' staff, this information should have been communicated by Tasco to their retail partners, ultimately enabling them to better inform their customers.
  
  Therefore, I request the BBB's assistance in engaging Tasco Distributors in this matter.

  Business Response

  Date: 25/02/2025

  PLease  refer to  claim #********   this  is  a duplicate  complaint  file and   it has been  responded to on that  file 

   

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Tasco’s response directing me to Complaint File #******** does not resolve my concerns.
  I have not received a satisfactory resolution to my complaint regarding the ** **** *** ********* ******* ****** * ************, which shattered under normal use. My concerns remain:
  The cooktop was marketed as “professional-grade” and “built to last,” yet it failed due to a minor impact that any reasonable customer would expect it to withstand.
  ** refused to address this as a product defect, hiding behind warranty limitations instead of addressing the fundamental durability issue.
  ********, as the retailer, has an obligation to support customers when selling high-end appliances—especially when issues like this arise.
  

  If Tasco has already responded to this issue, I would like:
  A copy of their response from Complaint File #********.
  Clarification on why they believe my concerns have been resolved—as nothing has been done to address the issue I raised.
  A direct answer to my request for assistance in resolving this with **, rather than being dismissed with a generic response.
  

  I request that this complaint remain open until Tasco provides a meaningful response that actually addresses my concerns.
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 11/03/2025

  Complaint File #********.  was closed  this is a duplicate  file and the  decision  remains the same 
  
  Hello,  I  am sorry that you are not happy with
  the response  provided  previously,  However  our stance
  remains the same.
  We have reviewed the claim In this case we are unable to
  assist with the  refund the customer is requesting.  The unit was
  purchased and delivered in 2021.  The manufacturer warranty is 
  for  1 year and  it covers defects in the material and workmanship of
  the unit.  Customer advised that in  this case that there was an
  impact with the with a glass pie plate  on top of the the glass cook top.
  Impact  damage is not covered  under the manufacturer warranty.
  
  

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase September 30, 2024.
  Dishwasher, Stove, Range Hood, Wash Dryer, and refrigerator.
  
  1. Initially the sales agent made us a scan a QR code for financing which was the WRONG CODE FOR ANOTHER COMPANY (it doesn’t show which company till you’ve completed the app. We got hit with multiple credit checks and still are disputing to remove the charge by the wrong company.
  2. Our delivery was split into 2 1st on Nov 3 for everything but the stove -
  The “professional delivery” people damaged the walls of our new house and the appliances. Dishwasher is dented, Fridge scratched by the Tasco “professionals”, washer and dryer scratched as they hit the wall and put a hole in our wall and scratches on our walls.
  
  Second part of delivery I was not given any ETA until 4 days prior to delivery (12/27)and had no idea when to do the installation for the stove. I had booked an installation for the hood range (delivered with initial bunch) and stove same day since. Once we opened the box you can clearly see the fan inside the housing wasn’t installed properly during the factory assembly at ***************, and the tech said there’s no point in installing since it’s not good from factory.
  
  I’ve reported every issue with 24 hours and followed the guidelines with picture. I’ve called and spoken to agents at least 14 times who are just trained to say sorry but can’t provide any actionable help.
  
  I’ve only had 3 pieces of communication from Tasco where they ask for things and disappear. November 28 I had someone come to my house to assess the damage and since then, no one has said ANYTHING. None of the steps have been taken to fix/repaint my wall, replace my appliances and set any of this straight.

  Business Response

  Date: 05/01/2024

  Hello Mr and Mrs *******,

  I sincerely apologize you have been having a difficult time reaching a solution for the challenges you have described. 

  It is never our intent for our customers to have a negative experience. 

  Please reach out to our escalation team at *************@***********.ca so we can further assist you. 

   

• Initial Complaint

  Date:19/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ******** oven series, even put an extra year warranty, just in case. I contacted the customer service, complaining that the business they contracted as not fulfilled their obligation to activate a service call. I reached out to CSR several times about a ticket that was not started and all customer service can say is that they have done everything to the book.
  I just want my oven fixed.

  Business Response

  Date: 20/12/2023

  Hello *******,

  I have reached out to the service company ******** ********* and they have confirmed they received a dispatch from ******** to do a service call. When you called them and advised Tasco was the company that sent them the call they may have been confused. They advised they tried to call you but there was no answer. They said you can also call them at ###-###-#### and give your address. They can look up your file and schedule a call with you.

  ******** deals with any service issues directly with the customer. They dispatch all the service calls from their office once they receive an email from Tasco requesting one for the customer. I will reach out to ******** and advise that the service has not been done and request a manager reaches out to you. 

  If you have an further questions please reach out to us at ************@***********.ca

  We will follow up with you to make sure a service call has been scheduled. 

  Customer Answer

  Date: 20/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I still have not received a call, message left that they called from **.

  if anyone called me from the business, NO one has left me a message stating they called and call back.  If they called and didn’t reach me, why wouldn’t they leave a message?

  
  
  
  Sincerely,
  
  
  
  ******* *********

  Business Response

  Date: 20/12/2023

  Hello *******,

  I have requested the servicer call you to schedule a service call as per our direct communication today.

  I also reached out to ********* management team to report that you had not received a call from the servicer and ask for a manager to call you. 

  I have taken over your service ticket in the executive office and advocating for you with the manufacturer going forward. My email I sent directly to you has my contact information.