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Business Profile

Video Game Dealers

EB Games Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

This profile includes complaints for EB Games Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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EB Games Canada has 48 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a **** *** *, thinking it would be a great idea but I was wrong a couple of days after buying it, It would disconnect from the internet, it would crash without a warning, it would stop all connections from even happening. We went to the store in Guelph, they said we had to get a another one, when we have a guarantee stated it we are not satisficed we would get our money back well I was wrong. I filed a complaint on GameStop web site they took their time to get back to me and it has been almost over a month. **** ** *** ** **** **** *** ****** ******* ******* ** ****** *** ******* **** *** ****** ** ***** *** *** ******* ******** **** note when we bought this it was before they change there guarantees ** **** ** ****** *** ****** ** **** ** **** ** **** ****** I had more help at EBgames instead of this GameStop Inc. **** *** ******** we want our money back I have the bill as well *** ** **** ** *** ******* ** *** ***** * ******* ******** ****** *** **** ****** *** ******* **** **** ****** *** ******* ****** ***** *** *** ******** **** this needs to be address * ** *** ***** ** ***** *** ******** ** *** **** **** ***** ********* ** * ** **** ***** ******** **** ***** ** ******* **** ** *********

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,

      I ordered a stuff from GameStop and then the game. I start return and returned it. Now they are bugging me not helping with refund. That’s why I am here. I am wiling my refund. * **** ******** * ***** ***** * *** **** ********* ***** ****

    • Initial Complaint

      Date:16/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been multiple months since I returned the ****** ** pro 512gb in gold that I ordered from gamestop for a total of $1,565.59 CAD. I never received any further updates from them after I sent it out, it has been delivered for quite some months at this point. I have sent them an email 13 days ago which has still received NO response to this day. **** ** **** ******* ** ** *** ***** ** ******** ******* **** ***** Not a single response was given to me in regards to anything, the return label they gave me is from Canada Post and the tracking number is **************** 

    EB Games Canada is NOT a BBB Accredited Business.

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