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Business Profile

Paving Contractors

Ace Paving Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

This profile includes complaints for Ace Paving Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ace Paving Ltd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ace Paving Ltd

      300 Colborne St W PO Box 25018 Brantford, ON N3T 6K5

    • Ace Paving Ltd

      10 Heath St Brantford, ON N3T 0G4

    • Ace Paving Ltd

      15 Empey St Brantford, ON N3S 7P9

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:25/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** ************ **** **** ******* **** *** ******* Our neighbours were having their driveways redone. Dave from Ace paving knocked on our door and asked if we wanted to do the same. He could offer us a cash price since he was already re-paving some of our neighbours driveways. We agreed since the neighbour beside us is the one who had hired Ace in the first place and since others were also having work done we figured why not. This was something we had planned to do in the spring anyway. We agreed to $3500 to have the drive way torn up and re paved Dave approached us again and suggested we add more asphalt to ensure the driveway would last longer. He then quoted $5000 which we paid.
      Dave did not provide us with a business card or warranty for the work even though he said there would be one. Once paid Dave and his father disappeared leaving the workers to finish.
      The job was not done well for us or any of our neighbours. There was garbage left and the job seemed half finished. We don’t believe they added more asphalt as they said they would.
      When ourselves and our neighbours tried to contact ACE paving their phone number was not in business. They even said they would be back on Saturday to finish to our surprise and our neighbours they don’t work Saturdays. * ***** **** ****** *** **** *** ******** *** **** ** **** ********* ***** ******** ***** ** **** ********* **** **** *** *****
      We finally were able to speak with Dave after several attempts and he has told us he would drop off a warranty next week. ** **** *** **** *** ****** ** **** ** * ******* **** ** **** ** ********* ******* ****** ******* * ***** ******* ****** ********** **** *** *********** *** ******* *********** ** ****** **** ** * **** ****** ** *** ********* **** *** *** *** ** ******* **** ******* **** ** ****** ** **** ****** ** *** ** *** *** ******* 

    • Initial Complaint

      Date:23/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 2022 Ace paving charged me for the portion of the driveway the City is paying for.
      Ace will not return my calls or email.
      Work on the drive is sub par as it puddles and has a crack or deep roller marks.
      An employee I now understand is a partner spoke to me in a threatening manner when I approached him about fixing my drive.

    Ace Paving Ltd is NOT a BBB Accredited Business.

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