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Business Profile

Plant Nursery

Native Plant Source

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:26/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 23, 2023 Jeff T. of Native Plant Source came to my home to assess my garden for the purpose of preparing a plan to incorporate native plants into its design. I electronically transferred $300 to Native Plant Source that night. Jeff told me the plan (and cost estimate were Native Plant Source to do the work) would be ready "shortly". Jeff had suggested I remove a Norway Maple from my back yard as they interfere with plant growth. I immediately spoke with an arborist (***** **** ****) who suggested that the Norway Maple be trimmed back but not removed because it takes 15 years for a tree to grow and provide shade as the Norway Maple does. I left a message for Jeff early in the week of May 29 to say I was looking forward to getting the plan, and to let him know I would retain the Norway Maple. Jeff emailed me to say that he would not provide a plan to me because I was retaining the Norway Maple against his advice and to 'wish me well'. He did not offer to refund my money. I emailed Jeff to say that I would have the Norway Maple removed and that I had not understood how important that was. I again said I was looking forward to getting the plan and working with him. I did not hear back by email or phone. I called Jeff to reiterate that the Norway Maple was being removed and to ask for the report (and the cost estimate). Jeff told me he would provide the plan the following week, the week of June 5. I waited until the Friday and left another polite voicemail inquiring when I would receive the garden plan. I also left a message when the Norway Maple was removed. Jeff has not interacted with me since he said I'd receive the plan the week of June 5. I emailed Jeff last week to suggest he provide the native garden plan or refund my $300. I have left polite voicemails urging him to call me and get this sorted out. I was very excited to get the garden plan. At this point I'd prefer a refund of the $300. Jeff seems uninterested in creating the garden plan for me.

    Customer Answer

    Date: 25/07/2023

    Sherri of Native Plant Source refunded my money a few days ago. 

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