We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bus Lines

Greyhound Canada

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Reviews

This profile includes reviews for Greyhound Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Greyhound Canada has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Shi H

      Date: 22/07/2024

      Very bad experience with greyhound!!
      Very confusing with the pickup location! We booked a return trip from Ottawa to Toronto. On the bus ticket, the pickup location is ** ***** Street, however when we check the pickup location online, it is not the same pickup location as appeared on the ticket. I called customer service, they assured me it’s the location that appears on my ticket, but there’s a delayed on the bus. So we waited at the location for more than 1.5 hrs, and still no bus. Called customer service again, and they said the bus had left. We had to book viva train to go back to Toronto and greyhound refused for a refund. It’s very frustrating.

    • Abimbola B

      Date: 30/11/2023

      I’m seeking a refund back to my credit card. I purchase a round trip ticket of $338 from Toronto to Buffalo, Newyork and 3days after, my schedule changed and I tried to cancel my ticket as my appointed time of travel is one month away (23rd December 2023)
      I submitted the booking cancellation and got an email stating my refund is half amount of $179 and it would be issued as a voucher and the voucher last till December 2024.
      I don’t intend to travel with greyhound next year.
      And I was requesting the half amount greyhound is ready to issue to be sent back as a cash refund to my credit card that was billed.
      *** ******* ** ******* ** * ***** *** ***** ********** ** ****** **** ** ** ****** ****.

    • Bob M

      Date: 03/05/2023

      ** *** *** **** ******* ***** ***** *** ******* ***** ****** **** *** ** *** **** **** ******** ** * ******* **** **** *** ******* *** 
      I made a mistake and bought some bus tickets online. I call them and chat with them online within less than 4 minutes after clicking.
      - They did not accept to provide a full refund.
      - They only give you an unuseful voucher (not stated during booking)
      - I wanted to cancel my trip. I had to pay a cancellation fee of $60. It represents 70% of the price of my tickets. It is ridiculous that I have to pay/deduct %70 of the original price because I want to cancel or change the date 3 days before departure.
      - Worse customer service I received to date chat and over the phone cannot do anything to help. You have to send an email?!? and not positive outcomes.

    Greyhound Canada is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.