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Business Profile

Graphic Printing

Printing Peach

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Printing Peach, from whom I've ordered before, on June 17 that arrived July 5, 2022 ********. I was informed on June 22, 2022 that they had made a mistake with their pricing on the website but would honour the price. It should be noted that I had seen this pricing on their website previously. When the shipment arrived, I opened each box and the prints looked fine. I had another box of ******* ****** prints from before and didn't start putting the ones from Printing Peach into sleeves until all the rest had sold, in Jan. 2023. This is when I discovered that the couple prints on top were fine, but then every second print was smudged, some more severely than others. I'm not able to sell at least 250 prints out of the box of 500 prints. I immediately contacted Printing Peach (Jan. 4, 2023) to try and receive a replacement for the 250 prints. I sent photos and told them I could send a video as proof. They asked for a video. They noted the time that had elapsed since my order. They failed to do their job of quality control and I was unaware that I should be checking each and every print in the box for defects, when the ones on top were fine. I had thought the rest would also be fine. *** * ***** ******** ***** *** * ****** ******* *** ****** **** **** **** ** ******** **** ******* ******** ******* ** ** *** ***** ***** *** ******* ************ *** * ****** **** **** * ***** **** ********* ** ** * ********* **** ****** ** **** ****** *** * ***** ** ******** **** **** ******* **** *** ***** ** ******* *** ************ *** **** *** ********* ** **** ********* *** ** ** ********** ******* * **** ******* *** ****** ** ** *** ***** ***** *** ***** ********** **** ****** **** **** **** * ****** ** ********* ***** *** *** ** **** *** **** **** **** ***** ********* **** ******* After I made a complaint with Printing Peach, I felt like they were guilt tripping me because of their original mistake with the pricing, which is irrelevant to the current situation.

Printing Peach is NOT a BBB Accredited Business.

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