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Business Profile

Swimming Pools

Nuwave Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

This profile includes complaints for Nuwave Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nuwave Group Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Nuwave Group Inc

      4112 South Service Rd Burlington, ON L7L 4X5

    • Nuwave Group Inc

      7 - 50 Steeles Ave E Milton, ON L9T 4W9

    • Nuwave Group Inc

      3079 Harrison Crt Burlington, ON L7M 0W4

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Simply Pools was engaged to install an inground fibreglass swimming pool and hardscaping. The work was completed August 2019. Less than 3-years after installation, mid-summer 2022, we noticed some of the slabs of coping had cracked. Further investigation identified that two of the slabs of coping were no longer adhered to the pool collar - they could be lifted by hand. This is a safety concern as these slabs are held in place by nothing more than gravity and friction (not to mention, should they become dislodged and fall into the pool the shell would likely be irreparable). Simply Pools did not install the coping as per the manufacturer installation instructions, they instead used a ** adhesive. The manufacturer, *****, indicates wet-lay / mortar bed installation ******************************************************* Additionally, pavers adjacent to the coping have sunk cumulatively multiple inches in less than 3-years after installation. This too is a safety concern due to it being a tripping hazard. Upon removing the pavers random sampling showed there to be no foundation, with as little as 1.5-inches of screening between the pavers and earth/dirt. ******** installation instructions indicate a minimum of 8-inches foundation ***************************************************************************** When Simply Pools was advised of the issue, the response was "out of warranty". I responded indicating that, in my opinion, if it wasn't installed correctly then warranty was irrelevant. ***** * **** ******** ******* **** ****** ***** * **** ********* ***** *** ***** **** *** *** ** **** *** **** *** ** *** **** ***** ****** ***** ************* ** ** ******** ********** *************** *********** ** ********** *** ********** ********
      Due to the safety concerns of loose coping (each slab weighing in excess of 150lbs) and tripping hazard of the pavers, we were left with no choice but to completely redo the hardscape installation at a cost of approx. $45K.

      Customer Answer

      Date: 12/07/2023

      On August 14, 2022, I received correspondence from Nuwave legal counsel threatening charges of harassment should I contact anyone from Nuwave, and threatening charges of trespass should I step foot on Nuwave property. In my opinion, the allegations of harassment are wholly fabricated. They've been asked to substantiate the allegations, and there has been no response. Nuwave is the Canadian distributor for Barrier Reef Pools and parent company of Simply Pools. Simply Pools was engaged to install a Barrier Reef fibreglass pool, work completed in August 2019. The threat of charges, in my opinion, effectively makes Barrier Reef's lifetime structural warranty and 15-year finish warranty unserviceable (*********************************************************************************). Additionally, the Simply Pools contract came with a lifetime underground plumbing warranty so long as they closed the pool. This too, due to their threat of charges of harassment, has, in my opinion, unilaterally been voided as they can't be contacted to close the pool (note: first year closing Simply Pools didn't even close the pool themselves, but subcontracted out to another company). Rescind threat of charges of harassment thereby making Barrier Reef warranty serviceable; reinstate lifetime underground plumbing warranty so long as pool is professionally closed.

       

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