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Business Profile

Windows

Pollard Windows & Doors

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Pollard Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pollard Windows & Doors has 3 locations, listed below.

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    Customer Review Ratings

    2.14

    Average of 7 Customer Reviews

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    Review Details

    • Helen G

      Date: 29/05/2025

      Helen G

      Date: 29/05/2025

      Windows 9 years old, same problem 3 times. Have to pay 3 times for repair because warranty has expired each time. Think I should get NEW WINDOW this time.

      Pollard Windows & Doors

      Date: 12/06/2025

      Hi *****,
      Thank you for your feedback. We understand how frustrating it is to experience repeated issues with a window. After checking with our service department, it appears the problem was caused by the pivot pin slipping out of the shoe. While the window itself is functioning properly, this kind of misalignment can occur depending on how the window is operated over time.
      Since the warranty has expired, repair charges do apply; however, we’re happy to walk you through best practices to help prevent this from happening again. Please feel free to contact our team if you’d like further assistance.

    • Pat V

      Date: 20/09/2024

      Today I called Pollard Windows about the window I was cleaning and I accidentally allowed the
      top part of the window to come down too low. Consequently I could not raise it nor lower the bottom window. I was put through to a very pleasant man who tried to explain what I needed to do. When I was not sure of what he was having me to do, he offered to drop by and show me
      what needed to be done, if this should happen again. He came and showed me what to do and
      I am so very pleased that all is good now with my window.
      I am eighty years old and a widow living on my own and I certainly appreciated the way he dealt
      with my window problem.
      I would give this gentleman a 10, for his customer service and his kindness.
      *** *******

    • Jack M

      Date: 05/04/2024

      Recently we installed new windows and doors at our home in Burlington. From the first meeting through to installation, my experiences was beyond my expectations.

    • Michael M

      Date: 16/02/2024

      Michael M

      Date: 16/02/2024

      *** **** ......Windows fail over and over again........ Marco is great for replacements but now the sash is the only item warrantied. Now I have to drive all the way to Burlington and pick up the sash and bring it to a glass company to insert them... The quality of these windows are horrible. Up to my ninth window replacement . ** *** *** *************

      Pollard Windows & Doors

      Date: 26/02/2024

      Sorry for your experience. Unfortunately, we do not operate in the USA any longer. Sealed glass replacements can be purchased in your area through a local glass repair shop. Otherwise, pick up at our Burlington is your only other option for dealing direct.

    • Ashlee C

      Date: 12/12/2023

      Ashlee C

      Date: 12/12/2023

      POLLARD has the worst customer service! Marg- their " customer service manager" ** ** *** *** ****** ******** *****. She never replies and when she does it makes no sense. I replaced a window in my home with them 2 years ago, since then the seal cracked yet again- which cracked the window. Marg refuses to cover the seal under warranty because she says I would of have to have reported the seal broken before the crack happened. When I pointed out that the seal failure can result in a crack within minutes, she said " yes, this is why you should check the seals multiple times a day". Who has time to check every window in their house multiple times a day- especially when the window is only 2 years old? I went into their sales office and show a picture of the broken window to their installers who confirmed the seal was broken and it broke the window- Marg seems to think her own installers aren't telling the truth. ****** ** ********** * ***** *** ** *** ******* ******* ******* ** **** *****

      Pollard Windows & Doors

      Date: 11/04/2024

      Sorry for your experience and for the confusion regarding what is covered under warranty and what is not.


      Seal failures and stress cracks are two separate issues. A failed seal allows moisture and humidity to seep into the air space between the glass panes in your window and causes issues with window visibility, commonly described as fogged glass. Our current warranty for seal failures is 20 years from the purchase date.


      Cracks in your glass not caused by impact are generally considered to be stress cracks, a naturally occurring result of expanding and contracting glass due to temperature changes. Our warranty for stress cracks is one year from the purchase date.


      I understand your issue has been resolved and repaired as per our warranty through our service department. Thank you.

    • Nelson C

      Date: 31/01/2023

      Nelson C

      Date: 31/01/2023

      Pollard window has a beyond HORRIBLE customer service I ever encountered. I called the specific person Shawna C., Senior customer sales rep, for several days already, and she's always not on her desk everytime. And everytime I called I live my Name, contact number so she could return my call, but still no success. I also try to look for an alternative to get in touch with any sales rep. I ask the person who answer (905) 634-xxxx, (kudoa to the person who answer from this number) to direct me to another sales rep who can help me..and again...voice mail....voice mail...and no return call.
      Very bad customer service...beyond HORRIBLE.

      Pollard Windows & Doors

      Date: 19/05/2023

      Sorry for your experience. We hope you have resolved your issue. You can contact us and ************@**************.com to provide specific info for your service request.

    • Jeff J

      Date: 21/07/2022

      Jeff J

      Date: 21/07/2022

      Horrible customer service .
      Three emails sent . Two phone messages and another to the executive assistant and nothing .
      The person directing phone calls gave every excuse in the book .
      Covid ( sick of that one ) Covid is hear to stay . Deal with it .
      "It's Summer " first time I heard that one.
      " Everyone's busy " yeah how's that working for you ?
      She forgot the dog ate my homework .
      ******************************************
      Extremely poorly run !

      Pollard Windows & Doors

      Date: 17/08/2022

      We understand your frustration. However, you are not our direct customer and you will need to speak to your builder regarding any outstanding issues and for them to initiate any service requests that are required at your new home.

    Pollard Windows & Doors is NOT a BBB Accredited Business.

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