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Business Profile

Landscape Contractors

Greenstone Landscape & Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7th, 2023 the owner/ representative of said business gave a quote and accepted a $500 cheque from my 87 year old mother for a deposit on removing and installing a new deck. As of this date, ( Sept. 25, 2024.) he has failed to even show up. Several phone calls to his business answering machine were made through August and up to September 12, 2024 with no reply back. On September 12, 2024 at 6:40 pm, on behalf of my mother, I tried to contact said person and left a message stating that I as going to file a civil suit against him as well as put out on social media that he was a potential scammer. Surprisingly, shortly after he texted me back apologizing stating he had been dealing with family health issues including his own. He stated that he was back to work and that his crew were just finishing a job and that they would probably start work on my mothers deck by September 19, 2024. As of writing this, September *******, he has not shown up or contacted my mother nor I. I have the original quote, text message, dates and notes.

  • Initial Complaint

    Date:31/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This landscaping company provided false references, took payment, and has not honoured our agreement for landscaping work. There is no reasonable timeline for completion of work. The owner has stopped responding to my multiple attempts at resolving the issue.

  • Initial Complaint

    Date:14/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greenstone landscaping and design agreed to perform multiple landscaping projects on my property. I paid them 109000 dollars. They have provided me with less than 35% of the work, and have no longer responded to my multiple emails to follow-up. They have made no reasonable efforts to rectify the paid, incomplete work.

Greenstone Landscape & Design is NOT a BBB Accredited Business.

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