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Business Profile

Solar Energy Contractors

Xolar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought solar panels from Xolar *** and they are supposed to install them on my house. The panels have been in my yard since Nov 14th and they are now not answering any phone calls. I set up a meeting to speak to them and they used the excuse that they needed 2 more weeks to hire a electrician. Now the company does not answer emails or scheduled phone appointments.

    Customer Answer

    Date: 17/05/2025

    I have heard from the company and they are rectifying the issue and my solar panels are supposed to be installed on the second week of June 

    Customer Answer

    Date: 28/05/2025

    This company has agreed to come in June to finish the job

  • Initial Complaint

    Date:12/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Xolar panel installation December 16 : E-mail sent to ****** ******* to tell her we were declined by Greener Homes December 17: She answered she will forward me to finance department December 17: We answered and asked her our options December 18: She asked to see the e-mail that we didnt get approved December 18: We transferred the e-mail once January 6: Sent it again January 14, Sent it again January 16, she asked for a screenshot from Greener homes January 16, Sent the screenshot January 22, Asked for an update January 22, she told us she forwarded our information to ***** January 22: Meeting on the phone with ***** from FinSense mortgage, he told us we dont qualify so he will sent an e-mail to ****** to give us back our deposit January 24: asked for an update to *****, no answer January 28, since we got no updates, we told her that ***** sent her an e-mail to give us our deposit back January 28: She told us she will follow up with her manager January 31: Asked for an update, no answer yet February 10, called Xolar, no answer February 11, called Xolar, no answer February 12, called Xolar office, called *****, called ******* no answer whatsoever They ow us our deposit of 6445.52$ since I wasnt accepted for a Greener home loan

    Customer Answer

    Date: 05/03/2025

    Xolar finally sent back the money. Thanks

  • Initial Complaint

    Date:12/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Xolar to install solar panels on my property. The company ******** the contract and installed a systems that was smaller than in the contract for the same price. I tried to dispute it with the company and received a small return back but I don't agree with the price. I filed a complain with the ***************************. They tried to mediate but the company didn't want to collaborate.

  • Initial Complaint

    Date:07/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am filing a formal complaint against Xolar **** regarding a contract for solar panel installation and related services that has not been honored.Contract Details:I entered into a contract with Xolar **** for the following services: Installation of solar panels on my rooftop Upgrade of my electrical panel from 100A to 200A Installation of a furnace and heat pump The total cost of the contract was CA$55,188.14.Xolar **** advised me to pay the full amount upfront, promising to accelerate the work and complete it by November 30, 2024. In an effort to ensure timely heating for my family, I took out a bank loan to make the payment in full.Issues with Xolar ****: No work has been completed. Despite receiving full payment, Xolar **** has not started any of the agreed-upon work. Financial burden. I have been paying interest on my loan for a service that has not been delivered. Refusal of partial refund. Due to the delay, I had to hire a local contractor to install the furnace and upgrade my electrical panel. I requested a cancellation of these services and a partial refund, but Xolar **** has refused.Requested Resolution:I request that Xolar **** issue a partial refund for the canceled services (electrical panel upgrade, furnace, and heat pump) so that I can cover the costs of the contractor currently performing the work. Additionally, I urge Xolar **** to either immediately fulfill their contractual obligations regarding the solar panel installation or fully reimburse me for the undelivered services.I am seeking BBBs assistance in resolving this matter and holding Xolar **** accountable for their failure to deliver the contracted services.Thank you for your time and attention. I look forward to your guidance on the next steps.

  • Initial Complaint

    Date:09/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed the purchase agreement and paid and on July 23 a 75% deposit on the total invoice. They gave me a projected timetable of 5-weeks for install. They also assured me that they would handle all permits, net metering programs, and securing all parts before the installation was scheduled. On August 27, they attempted to install the panels, but the electrician left the site mid-way. Xolar claimed that the contractor was unqualified and the electrician told us that Xolar did not provide the correct equipment. Xolar then admitted there were missing parts, but did not clarify which parts and delivered the 'required' part about 3-months later. The second attempt of installation was on December 3. The disconnect was scheduled, but the electrician left about 1-hour in, as there were missing parts, again. I got Xolar to tell me what was missing, and I called 3 local suppliers who all had this part in stock and available (it was a panel shut off switch). It was again a case of Xolar saying the contractors were not prepared and forgot to bring the required equipment and the contractors explaining that xolar did not provide them with what they needed. Yesterday, January 8, 2025, a Xolar representative emailed me the Building Permit Application form. I called the city and they explained I was liable for installation without a permit and after a few minutes at looking at the site plans, I noticed they placed a panel on the legal easement of my townhouse and the neighboring unit. Not only that, the permit (I was told) would be approved before any installation, but the panels were installed August 27, 2024 and they haven't even submitted a building permit. I have asked them to stop the project until they answer some of my questions, like why they walked me through their process, but following through on very little, why they are asking me 5-months after the installation to sign a permit application and other variances' within our purchase agreement. No response.

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for someone to install a new battery and inverter and connect it to an ATS. I hired this company and they had issues with the electrician they hired so they let him go and since then no one returned to my home to finish the job. They&#**;ve texted me saying they will be coming and then no one shows up.

  • Initial Complaint

    Date:17/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into an agreement to have Xolar *** Install Solar on my roof as well as a 10kw battery back up system. It has been an uphill battle for them to complete the system. It has taken more than 3 months for them to install the system and as of right now the system is still not working 100% as it was designed to. The battery is still not working and every time the power trips my power remains off until I have to manually turn it back on. This is ***redibly frustrating.I highlighted this issue in August 25th and the severity of the issue. S***e then they have yet to rectify this issue and I still do not know when this will be solved.The loss of power has resulted in my fridge being defrosted and all the contents been discarded. This was around $500-$800 worth of food ******** roof vents were also damaged and I have yet to have this resolved.

  • Initial Complaint

    Date:15/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sometime in January I answered a ******** ad for solar heating systems. I spoke to ***** ******* from Xolar and was rold that a deposit of approx. $6600 was required to begin the process. Since I have limited means I borrowed the money and sent xolar a transfer. I subsequently learned they could not do anything unless I had a new roof installed and I was not elegible for the federal ****** I decided I could not go through with this as the expense was too great and then asked for a refund. They have refused this and I have no recourse but this process.

  • Initial Complaint

    Date:23/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Xolar promised to install solar panels. Panels have yet to be installed. They are sitting in my driveway we paid for product and installation. The company keeps saying they will get back to us but they never do.

  • Initial Complaint

    Date:17/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refuses to complete project And wont return emails anymore

Xolar is NOT a BBB Accredited Business.

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