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Business Profile

Hygiene Products

Rearz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hygiene Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being sent to collections for a "fee" that is hidden on your web page in a hard to access location. And this fee you have sent me was issued today on October 13th and you are giving me till October 17th. Which is 1 bussines day to pay this new bill. It is not even a week old bill wise and you are choosing to send this to collection. I have received no notice in my mail that I am past due or notice I am past due as the bill of fee you created on your end is less than even 2 business days old. Before you chose to send this to collections for being past due?
    I have offered to come and stop by your lovely retail store to pay this "fee" directly to an employee in person to settle this matter and avoid collections.
    You have refused as a company
    I have offered to pay this with a ****** invoice to protect myself knowing I too will have an invoice you are paid.
    The only way I am offered to pay is using a wire transfer with no way to prove who is getting the money or where and also letting you as well know my own personally banking details when using such a service.
    I have offered even using credit cards and was declined.
    You have created an invoice on your site saying I owe a 100$ fee for opening a dispute as you the company have sent the wrong size and or item I ordered.
    When I went through ****** to dispute you agreed with ****** you were at fault and offered a full turn of the item if I sent it back which was agreed
    You then created an invoice on your site using a small print disclaimer that is hidden not even on the main page or order page or sell page to justify this 100 "fee"
    We then offered to use
    In person payment
    Credit cards
    As well as ******
    To settle this "fee" on the invoice
    And the only way you will settle it is with a direct wire transfer
    And because I am 2 business days out from you emailing me I am now sent to collections for taking 2 days to send a wire transfer payment.

    **** ** ********** I am billed a "fee" and can only pay with wire transfer.

    Business Response

    Date: 20/10/2022

    The customer ********* ***** ******* ** ** submitting a ***** claim to ****** that the item was not as described when in reality the customer just ordered the incorrect size. Our website indicates at checkout you must agree to our conditions of use which has a link and check box beside it so you can review the page and agree. The customer is claiming this page is hidden but it is completely visible and must be agreed upon before ordering. If the customer refused to read the page and agreed without reading than they are still responsible. You can also read the conditions of use page here - https://rearz.ca/conditions-of-use/
    As this customer has already submitted a chargeback against us the only option for payment is a direct payment to our bank to avoid the chance they will make another false claim against us.

    ** **** **** * *** ** ***** ******* ** ** ** **** ***** ******** *** **** ********* **** ****** ******** **** *** **** *** **** ******* **** ** **** ******** *** **** ******* *** ******** ** *********** *********

    ** *** ** ****** ********** ** *** ******** ** **** **** **** ******* ******** ****** ** *** ****** ****** ***** **** ***** *** **** **** *** ******* *********** *** ** ***** ******** ******** **** ******** **** ********** ** **** ** *** ******** ********** ** *** *** ***** ***** *** ******

Rearz is NOT a BBB Accredited Business.

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