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Business Profile

Trailer Sales

Stinger Trailer Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

This profile includes complaints for Stinger Trailer Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stinger Trailer Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a motorcycle trailer in the spring on April 16,2022 and the website and email stated 4 to 6 weeks delivery. As of August 2nd, 2022 I have not received my trailer. I've been emailing and calling every week to get an updated and always get the same story (ex. I was the first in line to get it, they are made in batches, or there is delay). The intent of having this trailer was for the summer season and now summer is ending (and my vacation is too). At this point, I would like to be reimbursed and the company tells me I can't. Since, they were not able to respect their side of the contract to deliver me the trailer in 4 to 6 weeks, I want my money back; furthermore, the website now states 2-5 weeks delivery (for about 8 weeks now, but still no trailer was delivered to me) and no where does it state in my contract or website that I cannot be reimbursed. The company has told me different stories every week and my patience is gone.

      Business Response

      Date: 11/08/2022

      Business Response /* (1000, 5, 2022/08/09) */
      I would like to help resolve the issue with ******** *****, I am unsure
      what the issue is on his end but would like to help address the problem
      and make sure he is happy at the end of this.

      Please let me know what you need help with. He placed his order we have
      built his trailer for him and now he says he does not want to trailer
      and wants a refund. We told him we can refund it, there is a penalty to
      refund it which is listed under our refund policy.

      The last thing we spoke with him was to check out the refund policy he
      said okay I will get back to you and then he never did and now we have a
      problem.

      We want to do whatever it will take to make sure he is happy and taken
      care of regardless if he wants or does not want the trailer anymore that
      has been built for him.

      Thanks for reaching out to us, you can call anytime at XXXXXXXXXXX. I
      can help.

      Kevin D.
      Stinger Trailer


      Consumer Response /* (2000, 8, 2022/08/09) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I accept to be refund under their refund policy (without the cost for the re-shipping as I did not received it).

    Stinger Trailer Inc is NOT a BBB Accredited Business.

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