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Business Profile

Animal Shelter

Jolly Zee Alpacas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Shelter.

Complaints

This profile includes complaints for Jolly Zee Alpacas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jolly Zee Alpacas has 2 locations, listed below.

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    • Jolly Zee Alpacas

      10275 Guelph Line Campbellville, ON L0P 1B0

    • Jolly Zee Alpacas

      5891 Fourth Line Erin, ON N0B 1Z0

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refund for web site error on the vendors side has not been received to credit card. Julie says she requested refund but this has been ongoing since Dec 6, 2023 and there is nothing pending anywhere, Julie is not responding to credit card company inquires as she states it is a 3rd party that she uses but the error was in her web site for JollyZee Alpacas it is her responsibility according to the ****** ****** *** 3rd party provider that Julie was using. ***** ******* ******* ******* ** ******** ******* ** ***** **** ***** *** ******** ********** ***** ******* *** ******** *** ***** ******* ******** ******** ******* ** ****** *** **** **** ***** **** ****** ***** **** *** *** ***** *** ** ******* ********** 

    • Initial Complaint

      Date:28/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a pass for an alpaca experience for two people which cost $113 tax included. The owner (Julie) canceled the experience two days before as she stated she had delays and was not ready to reopen as promised. I requested a refund which she promised to process. The refund has not been issued or received and when I reached out to confirm it was being processed she was hostile despite me reiterating that I was just looking for an update. ********* ** ****** ******* ********* * ******** ********* **** ****** *** **** ******* ******* ** * ****** ******** *** ***. The refund originally showed on my account as processing but no longer shows processing and is not posted / has not been refunded. I am able to prove that service was not rendered and refund has not been received and am happy to share that with you.

      Business Response

      Date: 12/08/2023

      As per the numerous texts and instructions with this person I will yet again attach a response. I believe this person has some special needs or issues with comprehension as we have requested they contact their bank numerous times now to get a refund as on our end it shows it was given. We cannot give a refund two, three, four times. This person is now ********* us and attempting to **** us as we have already refunded them! They have yet to show us any proof they haven’t received a charge back, or any official statement or documentation from their bank. At this time we have no further comment as there is nothing further on our end we can do. 

      Response on August 10th: 

      Hello, I called ****** and was told the refund has gone through but because I cancelled our business with them they say they can’t send anything or show me anything other then what is in the app which I already showed. They suggested you call your credit card company and ask to open a dispute which will flag ****** and if it’s really been refunded they can show the bank evidence of this, otherwise they will be forced to refund by your bank. Sorry I can’t be of more assistance I’ve never had this many issues with a merchant before ?? 

    Jolly Zee Alpacas is NOT a BBB Accredited Business.

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