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EasyTire Mobile AutoCare

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint regarding a recent tire change service performed by Easy Tire Mobile AutoCare that resulted in a serious safety concern.The service was conducted on Tuesday, April 15th at 3:00 PM. Following the tire change, my vehicle began making a knocking noise. On Monday, April 21st at 11:20 AM, I brought the vehicle to **********************, where a licensed mechanic informed me that multiple wheel nuts had not been properly secured. I was advised that this created a significant safety risk while driving.Additionally, the technician from Easy Tire Mobile AutoCare arrived over three hours late to the original appointment.I contacted the business owner, ***** *****, by phone on Monday, April 21st at 11:47 AM, and followed up by email to request a refund. Despite the seriousness of the situation, he refused to take responsibility or offer a resolution.I have also contacted my bank and my local political representative regarding this incident. I am requesting the Better Business Bureaus assistance in resolving this matter and ensuring appropriate accountability.

    Business Response

    Date: 21/05/2025

    Hello,

    We attempted to deal with this situation in a reasonable manner. We asked ***** to send us a copy of the invoice from her mechanic so we could compensate her. She sent us an invoice for $0, with incorrect mileage recorded, and all that was noted was a torque check. In most situations we would offer to refund some or all of the service in good faith, but ***** got so out of hand with the situation that we decided against it. She started off by telling us she'd take her negative review down if we paid her off (coercion, blackmail). Said our business was a scam in her review (slander). Got her friends and family to also write bad reviews, and went at our social media accounts. 

    We are extremely reasonable when it comes to compensation where deserved, but all of this was incredibly uncalled for, and we actually believe she could owe us some damages if this continues. 

    The fact that this is all over an $89 service is crazy. The money itself is not the issue here, ******* repeated attempts to hurt our business are. 

    Regards, 

    ****

    EasyTire

  • Initial Complaint

    Date:02/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, October 28th, the EasyTire Mobile ***************** came to our home as the installer for the *** (******** Automobile Associate) at-home tire change service to perform a tire change on 3 cars. Two cars were completed as planned. However, the EasyTire technician discovered a hole in one of my son's tires (the third car) and at that time, took the tire with him for repair. He undertook to have the tire repaired or to let us know if a repair was not possible by Tuesday. I heard nothing from EasyTire that day. On Wednesday, I sent a text to their technician. At that time, he indicated that he was still unsure whether the tire was repairable or not - meaning that no work had been done yet. He promised to update me by end of day Wednesday, but did not. We consider this a safety issue, as we no longer want to delay putting snow tires on our son's car. We could like the tire returned to us but we are unable to get a reply from EasyTire. Today as with other days, there is no answer to phone calls (just a message that says they can not reply), there is no reply to the email I sent, and no reply to texts that I sent today. The website for EasyTire does not list an address for their company, so we are unable to go to your office to ask for the tire to be returned. I have reached out to *** for their assistance in reaching EasyTire, but it is EasyTire that has been holding our tire for over 5 days, and who are failing to communicate with us or return it.We have not paid for the tire repair or the changing of the tires on the 3rd car at this point. Payment was made in full for the other 2 cars. The concern is that EasyTire is holding our tire, now without our consent, and we can not reach them to get it returned. This is preventing us from changing winter tires on my son's car - since we need all 4 tires to make the change - and is a safety issue. Any assistance you could provide would be greatly appreciated. Many thanks.

    Business Response

    Date: 03/11/2023

    Hello, the complaint in question comes as a bit of a surprise. We were in contact with the customer (via text message) about returning this week to complete the install and they confirmed that would be ok. We are not sure why the complaint was sent after. This is a very busy time of year and we attempt to get any repairs out in a reasonable time. The tire was repaired (free of charge) and returned to the customer last night (Thursday Nov 2nd - before the BBB complaint was sent).  

    Customer Answer

    Date: 03/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The complaint was made on Thursday morning, before the company reached out to me and before tire was returned on Thursday evening.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:17/12/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A technician from Easy Tire installed my winter tires on Monday December 12 2022 and did not tighten the front left tire’s lug nuts. While driving on the 417 my car started shaking and I was forced to pull over. I was horrified to find the front left lug nuts were loose and spinning. I called Easy Tire and waited on the side of the highway for 50 minutes for another technician to come and tighten the lug nuts so that I could drive home. It was a terrifying experience. I haven’t received a response or apology from the company, and the (clearly under qualified) technician is still installing tires for unsuspecting *** customers. I paid $140 for an at-home tire change service to avoid stress and wait times at garages during exam season. This company also still has my all-season tires and now will expect me to pay a fee to have them return my tires without an installation.

    Business Response

    Date: 21/12/2022

    Good afternoon,

    We have been in direct contact with the complainant via email. We explained our side of the issue, expressed concern regarding the situation they experienced, offered a refund and the return of stored tires as per the resolution request from the complainant. We also advised the complainant of a policy change we will make internally to prevent this type of incident from occurring again. The complainant accepted our explanation and apology, the offer of a refund, and the return of the tires. We believe this matter has been settled to the satisfaction of all concerned.

    Customer Answer

    Date: 22/12/2022


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 18602900, and find that this resolution is satisfactory to me.

    The business provided a thorough and sincere explanation and apology for what happened. They have issued a refund and returned my tires as I requested. They also noted a policy change which will further improve safety standards and prevent similar mishaps. For everyone involved, I'm sorry that this happened and am glad we have all learned a lesson for the future.  I appreciate the prompt resolution from the business. 


    Sincerely,
    ****** *******

EasyTire Mobile AutoCare is NOT a BBB Accredited Business.

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