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Business Profile

Electrical Contractors

Generation Electrical Services Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2022, I contracted Generation Electrical (GE) for work (see attachment 2022-05-20). A work order was provided (see Estimate)
    Initially, I was satisfied with the work. Upon completion, I requested that the lights that had been installed be changed to a different colour., we agreed that the light could be replaced, that GE would buy the lights that had been installed, & I would pay any difference, & for the labour - - when this was not done, I did the replacement
    Up to this point, the relationship with the company was positive. They left a box of their switches which I found, set aside & reported so they could pick them up.
    Shortly after the work was completed, we had a power outage. During this outage, the generator did not automatically switch over. I placed a service call with the company that services my generator. They determined that the solenoid switch was melted due to improper wiring & had to be replaced. During further testing, they determined that the generator was no longer working. No cause was determined but the timing is suspect.
    During the above, we discovered some circuits in the house that had been working & were no longer doing so
    In November, I compiled a list of issues & suggested a course of action (see 2022-11-11). I provided this to the company.
    After much to & fro, we agreed on what I would be paid for (2022-11-26)
    An initial payment of 610.20 was made on Dec 12, with a promise that the rest would follow
    When I followed up, GE began to make new demands, specifically for a receipt I am sure I have but seem to have misplaced. Since the receipt was not part of the deal of 2022-11-11, I just asked for that agreement to be adhered to
    Things have now gotten very nasty. The president of the company has threatened to use personal influence with the police (2023-01-24), accused me of blackmail & engaged in other intimidation tactics (see- 2023-01-25)

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