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Business Profile

Landscape Contractors

WCI Landscape Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:28/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WCI Paving & Concrete widened a portion of our existing gravel driveway and then paved it all in July 2024. In preparation for their paving job, *** added gravel to widen our driveway the same day they poured the asphalt. *** poured asphalt over the sprinkler head, despite it having a flag on it. Once the paving was done, we noted that they had paved over the sprinkler head, so *** dug out the fresh asphalt to expose the sprinkler head and move it further out from the driveway and then replaced the asphalt. We followed WCIs recommendations to not park our cars in the driveway for a total of 8 weeks to support the curing process. In late September, we noticed a crack (1/8 ~ 3/8" wide) appear in the asphalt, about 9-10' long, roughly 3" to 7.5" away from the edge of the asphalt where the culvert was extended, which appears to also originate from the side of the driveway where WCI dug out the fresh asphalt to move the sprinkler head. We contacted *** via email, provided pictures of the crack, and asked them to repair the crack, as the paving work was warrantied for one year for an existing driveway. ***'s response to our emails was that the crack was our fault, as we must have had a vehicle drive too close to the edge of the driveway. *** also alleges that this was a normal hairline crack but that we could have WCI seal it the following year. They also said that they'd have someone come inspect the crack later in Fall 2024, but no one ever came. We recently reached out to *** twice in May via email with additional pictures of the crack, noting that with the winter, the crack has widened and is now longer, but received no response from ***. We think that the crack resulted from *** digging up the asphalt on the side of the driveway where they had to move the sprinkler head as well as not sufficiently compacting the new gravel base where they widened the driveway. We would be grateful for BBB's help on this. Thank you!

WCI Landscape Contracting is NOT a BBB Accredited Business.

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