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Business Profile

Furniture Stores

S3 Stores, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for (2) Mesh Bladder Ball 5In Asst from their site. Here is the link to the product:******************************************************************************* description says:- Assorted pack of 4 deflated ***** in 4 different colors - Includes 2 basketball and 2 soccer ***** for varied play Based on this description, I was expecting 'Each' order to be a pack of 4 *****. Since I ordered 2, I was expecting 8 total but received only 2. Their customer service stated the ***** are sold individually; not as a pack of 4 like I interpreted the description above.I would consider this to be false advertising or at least misleading. I paid in total $18.34 of which $12.86 is shipping which is egregious in and off itself. Their customer service offered me a refund of $4.11 because they are charging me a 25% restocking fee and I would have to pay the shipping back to them. If I accepted this, I would basically get no money back since it would cost me about $4 to ship it back to them and have no product.I would like delivery of the remaining 6 ***** or a full refund and for them to pay for the shipping back to them.Please let me know if you need any further information.

    Business Response

    Date: 11/09/2024

    This is an assorted product sold per each, which was indicated on the product page. We will though refund the customer.

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON JULY 16TH 2023 WE ORDERED 4 ITEMS FROM THIS COMPANY AND WE WERE TOLD AND RECEIVED AN EMAIL ON SEPT. 1ST INDICATING THEY WOULD BE SHIPPED 10/5/2023. THAT DAY HAS COME AND PASSED. I HAVE BEEN TRYING TO CONTACT THEM FOR 5 DAYS NOW ON EVERY AVAILABLE CONTACT THEY HAVE AND NO ONE IS RETURNING MY EMAILS OR CALLS,

    Business Response

    Date: 01/11/2023

    This issue has been resolved.

    The order was shipped on 10/17/23:

    Carrier:MMR TRANSPORTS LLC
    BOL#******
    Broker:HOMETOWN

    We have sent delivery information to the customer on 17 October.

    Customer Answer

    Date: 01/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********************

S3 Stores, Inc. is BBB Accredited.

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