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Business Profile

Internet Services

TekSavvy Solutions Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:29/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Teksavy boasted that they would provide me with 10mbps internet, not once did I receive or even come close to getting said speed. When asked for a refund or credit for lack of service they proclaimed that I had to take time off work to have a tech come out but only after they waste hour on the phone with me the trouble shoot a problem, they last time I had to trouble shoot a problem over the phone it took over 40 plus hour, not even a joke, 40 plus hours to finally get them to come out and fix the problem. I don't know what world they live on but that's not providing meaningful service to your customers. I have speed test log to show that they never gave me anything above 5 Mbps.

    Business Response

    Date: 29/07/2022

    Hello, 

    TekSavvy has reached out to the customer to try and resolve the issue. We will continue to work with the customer to come to a full resolution. At this time no credit report has been made against the customer.

    Thanks.

    Customer Answer

    Date: 03/08/2022


    Complaint: 17641515

    I am rejecting this response because: they haven't changed there stance on the payment they just repeated that they are not at all at fault for not providing proper service 

    Sincerely,

    Dalton ******

    Business Response

    Date: 10/08/2022

    Good Afternoon,
    As per our terms of service, we do only guarantee up to speeds. Please see section 12.3 of our terms of service for more details.
    Terms of Service – TekSavvy
    We worked with the customer to try and get full speeds but customer did not wish to complete all required troubleshooting.

    Aubree
    Complaints Department

    Customer Answer

    Date: 12/08/2022


    Complaint: 17641515

    I am rejecting this response because: in previous tech issues with teksavy I spent 40 plus hours "trouble shooting" over the phone, that's a lost of 2000$ roughly at my hourly rate and they did nothing to compensate me for wasting so much time so it's highly unlikely that I'd be willing to submit my time again to a company that cares so little about there customer and there time, again this was no joke I spend over 40 hours on the phone before they would send someone out to fix there wiring mistake, not a very forward thinking company. 

    Sincerely,

    Dalton ******

TekSavvy Solutions Inc. is NOT a BBB Accredited Business.

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