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Business Profile

Internet Services

TekSavvy Solutions Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.75

Average of 61 Customer Reviews

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Review Details

  • Melissa M

    Date: 08/07/2022

    Melissa M

    Date: 08/07/2022

    AVOID AT ALL COSTS! ******** customers who cancel their services by giving unclear instructions on how to return the hardware via mail, and then charging $160+ when it's not returned in a certain time frame. The only communication I received from them when returning my hardware was from their collections department the day before it was non-refundable, telling me there was no way I could get it to them in time, and that I owed them $ for it. They did not confirm my mailing at the time of cancellation and sent the return label to an address I lived in years ago (not even the address that they were providing service for). I've repeatedly asked for the return address and they refuse to provide it. The useless piece of junk has been sitting at my front door since the day I cancelled service - I want it out of my house, so I guess it's going in the garbage at this point.

    I had to cancel my internet services with them as I often had an extremely weak signal, even after purchasing boosters to use throughout my home. Terrible service when it came to providing sufficient internet, and even worse customer service experience when I had to cancel.

    TekSavvy Solutions Inc.

    Date: 12/07/2022

    Hello BBB. Thank you for bringing this to our attention. We apologize for the poor service being experienced by the customer. TekSavvy will attempt to reach out and see what can be done. Regards, TSI-lakhwinder

TekSavvy Solutions Inc. is NOT a BBB Accredited Business.

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