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Business Profile

Landscape Contractors

Homescapez

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February ******* We gave Homescapez a deposit of ********* for a poolside cabana.After numerous times contacting them said he having staff problems and would like to give our refund back but does not have the money.Tried to get together with them with no response.

  • Initial Complaint

    Date:18/03/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Homescapez for a large landscaping project and provided them a deposit on May 26th, 2023 where they committed to providing complete Immerspa pool installation, hardscaping and softscape install. We were given a start date of July 19th, 2023 and told work was to be completed by late summer. Work did not commence until August 21, 2023. Between August 21st and October 3rd, Homescapez had only been onsite a total of nine days, completing only a fraction of the excavation work.By mid-October, having seen little progress and still no confirmed date of installation, we contacted the pool company Immerspa to ask if any arrangements had been made by Homescapez to deliver and install our pool. They informed us that they had not had any recent communication from Homescapez regarding our project. In addition, they informed us that they had received another similar and serious complaint against Homescapez, and they were terminating their relationship with them.Given this concerning information, disorganization, and delays, we contacted ********************** to discuss ending the contract. He agreed that the project was not going well and on December 14th, 2023, he agreed in writing that he was to calculate his costs on our project and reimburse us the balance of our deposit. We requested this proposal many times and on February 22nd, asked to have his costs by February 29th, with no response. We then calculated what we believed to be his costs and on March 7th, proposed this to ********************** as a starting point, again, with no response. We wish to resolve this matter and are asking for the reimbursement of the balance of our deposit since work was not completed and materials not received. After multiple unsuccessful attempts to reach ********************** and resolve this matter amicably, we feel it necessary to include a third party for assistance and submit this complaint.

    Customer Answer

    Date: 25/03/2024

    Hello,

    We wish to provide an update on this case.  ********************** has reached out to us and responded to our concerns, offering a repayment plan that would provide us with a refund by May 20th, 2024.  We are pleased with his responsiveness and are happy to accept this offer.

    If there is anything we need to provide to the BBB to formally document this resolution, please let me know.

    Thank you,

    ******

    Customer Answer

    Date: 25/03/2024

    Hello,

    We wish to provide an update on this case.  ********************** has reached out to us and responded to our concerns, offering a repayment plan that would provide us with a refund by May 20th, 2024.  We are pleased with his responsiveness and are happy to accept this offer.

    If there is anything we need to provide to the BBB to formally document this resolution, please let me know.

    Thank you,

    ******

Homescapez is NOT a BBB Accredited Business.

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