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Business Profile

Nail Salon

Fantasy Nails Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:31/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attended Fantasy Nails Plus at 424 St Clair St in Chatham On Monday July 24th for a fill on an acrylic set.
    On Friday the 3 fingers on my left hand were in pain by the cuticle, Saturday redness and hot to touch, Sunday, nail bed is swollen red and purple. Sunday July 30 I attended ********* walk-in clinic where I was prescribed antibiotics for the infection I got in my 3 fingers on the nail bed. I know this infection was caused by the salon, the doctor clearly acknowledge that it is also from getting my nails done. I have reach out on several occasions asking to have my nails removed and to be reimbursed, they said no, and that I would also have to pay to have my nails removed.
    I am now going to lose one of my finger nails because of this and I’ve received no solution out of this. I would like to be reimbursed for what I spent on this set as this should have lasted me longer than 5 days.

    Customer Answer

    Date: 10/08/2023

    Nail fell off

Fantasy Nails Plus is NOT a BBB Accredited Business.

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