We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Chatham Chrysler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday January 28, 2025 I brought my vehicle in to the dealership because my engine light and my stop/start service light came on (and I had other issues I wanted looked at) the dealership had called me later that day and told me how they could fix these issues as it was relating to cylinder 1 misfire. I told them to go ahead to fix the stop/start issue and to get my engine light off- they quoted me $450 plus tax. They booked my Jeep in to get fixed on January *******. When I went in to get my Jeep because they said it was fixed they told me the total cost was $1,825.27, I was very upset at this point hence they quoted my the $450 plus tax- they didn't tell me they didn't include the labor cost in the quote they had originally gave me. I had to bring my Jeep back again to the dealership on Monday February ******* because the engine light came back on. The mechanic hooked it up to the reader and said it was just a stored code. I was safe to drive it. I left the dealership and HAD TO GO BACK on Wednesday February 5, 2025 because once again my engine light came on and the stop/start service light. The dealership had booked me for today Friday February 7, 2025 and now want me to pay $2,210.00 plus tax to fix my camshaft, rocker arm set and intake lifter set. My Jeep is a 2020- only 5 years old with about 132 KMS on it. Camshafts should not go that earlier for one thing (I know vehicles are different) But I paid $1,825.27 to have the problem fixed the first time when they told me it was a misfire in cylinder 1 and it is now causing problems again. They should be fixing the problem since the problem was not resolved the first time I brought it in to be serviced

    Business Response

    Date: 26/02/2025

    We had received your initial letter dated February 7th on Thursday February 20th. We received your 2nd letter 3 days later. We are reviewing as a management team how to proceed with the customer and will update the case within ***** with a resolution. 

    Business Response

    Date: 03/03/2025

    Hello we have reached out to the customer to rectify the issue with them and the customer let us know they have sold the vehicle at this point. No further action required.

Chatham Chrysler is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.