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Business Profile

Sewer Cleaning

JP Carey Sewer and Drain Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

This profile includes complaints for JP Carey Sewer and Drain Cleaning's headquarters and its corporate-owned locations. To view all corporate locations, see

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JP Carey Sewer and Drain Cleaning has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:18/09/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent a threatening email stating account was in default and would be going to collections. Account is paid up in full it was paid 2 day after the work was completed. I have both email receipt, paper receipt and Credit card receipt. The work was done in late July and the email for collections was sent Sept 15th 2023.

      Business Response

      Date: 18/09/2023

      Good afternoon.

      There are 2 people in our office and as in all offices sometimes there is a communication issue, duplicate paperwork or errors in processing invoices and payments.  I agree with the customer that this was shown as a receipt.  This is an oversight on our part but I will confirm in our accounting program.  Once confirmed that the credit card payment processed I will reach out to the customer by email when I return to the office.  If we have an email address will offer a 10% refund for the confusion as well an apology letter.  

      I can be contacted at ********** tomorrow.  

      Business Response

      Date: 18/09/2023

      This payment was received.

      Due to a accounting glitch in showed outstanding. 

      It has been corrected and a apology has been sent.

      We recently changed credit cards system and provider and glitch has caused us some issues. 

      Its being resolved.

      Customer Answer

      Date: 19/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Business Response

      Date: 19/09/2023

      Good morning

      I would also like to note that specifically in my email to this customer I stated as follows:

      "To date you have not attempted to reach out to us.  If you have paid already, we require proof."  This was not provided to us by only to you.  

      However, we still admit that this is our error, but, the customer was very quick to contact you before trying to resolve the mistake with us.

       

      Thank you for  your time with this matter.

      Regards,

      *****



    JP Carey Sewer and Drain Cleaning is NOT a BBB Accredited Business.

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