Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Sewer Cleaning

JP Carey Sewer and Drain Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

This profile includes complaints for JP Carey Sewer and Drain Cleaning's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JP Carey Sewer and Drain Cleaning has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/09/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent a threatening email stating account was in default and would be going to collections. Account is paid up in full it was paid 2 day after the work was completed. I have both email receipt, paper receipt and Credit card receipt. The work was done in late July and the email for collections was sent Sept 15th 2023.

      Business Response

      Date: 18/09/2023

      Good afternoon.

      There are 2 people in our office and as in all offices sometimes there is a communication issue, duplicate paperwork or errors in processing invoices and payments.  I agree with the customer that this was shown as a receipt.  This is an oversight on our part but I will confirm in our accounting program.  Once confirmed that the credit card payment processed I will reach out to the customer by email when I return to the office.  If we have an email address will offer a 10% refund for the confusion as well an apology letter.  

      I can be contacted at ********** tomorrow.  

      Business Response

      Date: 18/09/2023

      This payment was received.

      Due to a accounting glitch in showed outstanding. 

      It has been corrected and a apology has been sent.

      We recently changed credit cards system and provider and glitch has caused us some issues. 

      Its being resolved.

      Customer Answer

      Date: 19/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Business Response

      Date: 19/09/2023

      Good morning

      I would also like to note that specifically in my email to this customer I stated as follows:

      "To date you have not attempted to reach out to us.  If you have paid already, we require proof."  This was not provided to us by only to you.  

      However, we still admit that this is our error, but, the customer was very quick to contact you before trying to resolve the mistake with us.

       

      Thank you for  your time with this matter.

      Regards,

      *****



    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.