We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Florist

Ottawa Flowers Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: May 11, 2023 The amount of money you paid the business: $364.31 including taxes What the business committed to provide: Delivery of flowers for my mother's funeral, 15 minutes before the start of the funeral service (delivery at 9:45 am) What the nature of the dispute is: Late delivery causing significant disruption to the funeral service. 20 mins late out of a 30 minutes service. (The driver arrived at 10:20 am). Also they lied to me on the phone saying that the driver will arrive in 5 minutes so we delayed the service because 5 minutes was acceptable by the priest, however, after 10 minutes of delays the priest had to begin because the cathedral is touristic and its a busy cathedral and the priest couldnt wait for the flowers anymore. Whether or not the business has tried to resolve the problem: The business offered a 50% refund after my complaint but did not respond to my request for a full refund. I ended up not getting any refund back. They stopped responding completely. Ive attached a screenshot of our emails thread. Account/order/tracking number: POS ******

    Business Response

    Date: 02/10/2023

    Order placed May 11th for delivery May 12th between 9:45AM-10AM for funeral service.


    Customer called May 12th at approximately ****** to inquire about delivery status as well as status on picture of product service paid.


    It was explained that due to unforeseen road conditions and traffic, the driver was delayed and GPS was showing **** minutes out.


    Flowers successfully arrived 10:20AM (20 minutes delay).


    We sent an email at 10:48am sincerely apologizing again for the 20 minute delay and confirming with you that you have been refunded for the picture service paid.


    Customer then emailed ****** advising of concern and demand for compensation,


    Based on the fact that the flowers were successfully received and delivered for the service, and that the quality of the flowers were to standard, a 50% refund was offered as compensation. It was stated that a full credit could not be awarded at this time.


    Customer refused offer May 24th for this credit (12 days after), did not engage the customer further. 

Ottawa Flowers Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.