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Business Profile

Bottled Water Companies

Cedar Springs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription over two years ago for this company. I scheduled a pickup and left out the water cooler as per instruction by the company. I moved out from this location and left the country. The company was unsuccessful in their pickup of the water cooler so they decided to continue charging me for TWO YEARS. The charges remained unnoticed because I was dealing with the estate of my recently deceased mother, and didn't review this charge, trusting the company in good faith had canceled as per our communication. After recently noticing that I've paid over 400 over two years for spring water delivery and water cooler that I do not have, I am furious that they continue to charge me. I called them and they said that I have to pay the balance of 90 or 360 and they will stop billing me. I refuse to pay another dime to this company after they've charged me illegally for a rental and product that I never received or used. I believe they should refund me everything they charged me since November 2021.

Cedar Springs is NOT a BBB Accredited Business.

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