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Business Profile

Canada Debt Settlements

National Debt Relief Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Canada Debt Settlements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Pressured into Signing a Contract with National Debt Relief to have a Consumer Proposal Filed With my Creditors on July 8th, 2023 *** *** ********* **** ***** *********** and the National Debt Relief Services Clerk, Paul V. should of Advised Myself to have Someone, Eg. J*** ******** ** ****** to look at the Contract Document before Signing. I** ********* ***** ********* **** ******** *** can not afford to pay the Fees to National Debt Relief Services, and The Trustee, ******** *** ********** associated with the Consumer Proposal.

    I was also Advised by National Debt Relief Services Financial Director , Joe H****** that I had to go through the Organization to get a Consumer Proposal Filed to my Creditors, as well as National Debt Relief Services was also involved with the Acceptance of the Agreed Consumer Proposal with my Creditors. ******** *** ********** were the Only Responsible Party with the Acceptance of the Consumer Proposal. I could of Contacted a Trustee all by my self to have a Consumer Proposal, *** ******** **** ****** ******** *********** * ********* ******* ** ***** ** ****** ***** ***********  I have tried Emailing, Texting and Calling the President, the Financial Director about the Termination of the Contract so they would STOP trying to Withdraw the Fees from My ********** Chequing Account, have I haven't had any reply from anyone except from the National Debt Relief Services Accounting Department saying that I owe 5 Months of Fees and Non Sufficient Fees for 5 Months as well.

    They Voided the Contract ** ***** ** ****** ***** ***** *********** ** ****** * ******** ******** ***** **** ** ********** I want National Debt Relief Services to Terminate the Contract so my Credit is Not Affected ** ***** ********* **** **** ******.

    Regards,
    ***** *****

    Business Response

    Date: 07/03/2024

    Hello *****,

    I wanted to respond to you complaint regarding your experience with our company.  I am sorry to hear you felt you had the experience you did.  ** *** *** *** ** *** ****** **** * **** ****** ******** we take pride in being transparent, and assisting our all our customers first and foremost.   I understand you may have fallen on more difficult times recently, creating additional struggle for you financially.  **** *** ********* ******* *** **** ** ********* ***** ** * ********* **** *** *** ** ***** **********  We at National Debt Relief Services ensure all our customers sign a contract that is explained to them prior to  moving forward with a resolution.  This is done at multiple stages in the process.   I am able to forward the contracts you signed agreeing to all terms stipulated to which we have maintained and honoured fully. 

    That being said, we are here to help.  Please contact me at ###-###-#### and ask for me directly.  I will work with you to hopefully explain further, and overcome this matter in a positive way, and have you continue on your journey to complete debt relief.  Thank you.     

    Customer Answer

    Date: 08/03/2024



    Complaint: ********



    I am rejecting this response because: I was Misinformed and Pressured into Signing the Contract ***** ********* **** ***** *********** ***** ******** ** ******* ******** 



    Sincerely,



    ***** *****

    Business Response

    Date: 08/03/2024

    What you stated is false.  You signed with our company in July of 2023 after working with the agent for several months.  You provided documentation on several occasions and signed multiple documents after a full and honest explanation of the program was explained to you in detail. You had a dozen discussions with our agent prior to moving to the final step.  Do keep in mind we record all our calls and your situation has been reviewed in detail.

    We do not pressure anyone to move forward, and your experience was in line with our regular, ethical business practices.   Indicating you were wronged in any way after more then 6 months after you entered into insolvency with the trustee is not a fair narrative. Its understandable you feel additional pressures and stress given a change in your personal situation.  **** ** * ****** ** ***** **** *** *** ** **** *** **** *** *** ***** ** ****** *** ******* ** * ********** **** ***** **** *****.  I would be more then happy to review anything you have that proves otherwise.  

    As mentioned, I can be contacted directly.  If you are rejecting the opportunity to discuss your matter so we can assist you further, then I will consider this situation closed.  Please reach out at any time should you change your mind. 

    Customer Answer

    Date: 24/03/2024



    Complaint: ********



    I am rejecting this response because: I was ************ Pressured *** **** ** by Financial Advisor *** **



    Sincerely,



    ***** *****

National Debt Relief Services is NOT a BBB Accredited Business.

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