We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Reporting Agencies

Canada Legal Referral

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company has received numerous single page letters from ******** ***** ******** demanding payment for a delinquent account with ****** *******. They claim to be trying to collect a debt. I've tried reaching out in numerous ways to request further details - invoice #'s, amounts owed, bill of ladings, if they mailed or emailed these invoices & if so to what addresses.

    Also of note, this company is located in Ontario, Canada and each letter gives 1 week for payment to be made. We receive the letter approximately 1 week after the requested payment due date.

    I refuse to pay a demand letter without details and without doing my due diligence in confirming the amounts owed. There are too many red flags for me to just pay this without further information but my requests have been ignored.

    Any assistance you can provide would be greatly appreciated.

  • Initial Complaint

    Date:06/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We get it. We owe money to a company but the way CanLegal handles it. Is ********.

    The first agent I dealt with, I was name called, yelled at. And told they do not have recorded calls because. “We don’t need to”. I said I’d have no issue working out a payment plan but I will not deal with that agent.

    Finally, four months later they assign a new rep. He seemed reasonable, we discussed setting up a payment plan and I informed him I was going for surgery so it might take a couple of weeks for me to get everything in order. He wished me a good recovery and that was it.

    I then get an email stating that I need to pay post dated cheques and they needed to be mailed out in 6 days. Well I’m not sure about y’all but we don’t even have a cheque book because I don’t have a single bill I can pay via cheque. Cheques take a minimum of 30 days, and especially during christmas. So unless I’m about to hold up a bank for cheques, I will not be able to get them the cheques in 6 days. I inform them of this and stated I need a different way to pay.

    “I’m making excuses and refusing to pay”
    The responses and ignorance from this company is insane. If it goes to court, I have everything I need showing we tried to pay and they were unwilling to work with us. That they’re so archaic that not having a cheque in 5 days to them meant we were refusing and making excuses.

    I** ********* *** ******* **** ***** ** ** ******** ************ ******* *** ***** ***** **** *** **** ****** ******* *** *********** ** ***** **** ***** ***

Canada Legal Referral is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.