Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of dance tights from dance essentials on September 8th around 6pm. In September 10th my daughter has worn them to her ballet class. When I picked her up her tights had several (3) big holes and 1 small hole in them. I went to dance essentials ***** ** ****** *** ****** **** ** ********* ***** ****** to show them and hope to get a new pair due to these tights being defective. The owner ********* ** **** ** ** ** ***** ** * ***** ***** ** ********* *** insisted they were a “pull”. I advised that no, they were not pulls. My daughter does not have sharp nails and was not around anything sharp that would pull on her tights and was not on the floor. The owners daughter accused my 7 year old of ripping the tights and completely embarrassed her. The owner was prepared to sell me another paid at 50% off for 6$. I was appalled that she would still charge me after all of this! I would like them to provide me with my money back or a new paor of tights since these are defective. It is not normal for tights to have such huge holes (larger than a toonie) after one wear. **** ********* *********** *** ****** ** * **** *** *** ** *** ***** ** ***** *********  * ***** ****** **** ***** *** *** * ******* **** *** ****** ** * ********* * **** **** ** *** ***** ******

  Business Response

  Date: 19/09/2022

  The customer walked in the store. She was very upset after she was told that our store policy is no exchange or return on tights worn and unworn. We have a clear sign both, in front of the tights rack and on the receipt. Unfortunately, any undergarment item in our store is nonexchangeable/non-refundable.  The customer insisted that it was a manufacturers defect. However, it is clear ******** ********* that it is not. 
  
  We offered another pair of tights at 50% off so there was no loss to anyone involved.
  *** ********* ** ****** ** *** **** ** ** ** *** ***** ** ***** ** * ***** **** ** ******** *** ******** 
  As many dance parents are aware dance tights can last for quite some time and sometimes they can last for minutes depending on how they are taken care of.
  
  We wanted to help the customer by taking the tights to show the manufacturer the ripped tights. Although, they do not normally return tights, they offered to give the customer a new pair of tights.  
  A response was given to the customer as soon as we heard back from the manufacturer. The customer has received a new pair of tights.
  
  We stand by all of our products and carry high quality dance apparel. 
  We strive to give everyone the top brands that the industry has to offer. 

  Customer Answer

  Date: 19/09/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******