Reviews

Review Details

• Review fromChristine J

  Date: 26/07/2025

  1 star
  My father called me to let me know that a company was offering to help him financially. I called them June 19th—to get clarification, but no one answered. I called again twice on the 20th and left a voicemail. I finally got a callback on June 24th at 10:23 AM. That call lasted 3 minutes and 23 seconds. * *** **** **** **** **** * ****** ***** *** *** ********** When their rep called, I wasn’t fully alert and didn’t ask all the questions I had in mind.
  During the call, the rep explained that this was money being sent to me for helping my dad. And he would be getting money as well. At no point did she mention anything about CRA (Canada Revenue Agency) or any fees involved.
  I filled out the form she sent at 10:25 AM, **** **** **** ** *****. Once I woke up and thought more about it, something felt off. I emailed them at 11:14 AM with follow-up questions—but got no response. Still on the 24th, later that day, I sent another email saying I wanted to cancel everything because I was uncomfortable, *** ******* * *** **** **** ********** ******* ******* 
  Now fast forward to this week: I receive an email telling me that a refund was issued from CRA because they apparently contacted them on my behalf—and now I allegedly owe a $1,200 fee.
  Excuse me?
  If this company is **********, I’m asking them to be transparent and pull the call recording from June 24th. Let's hear where their rep ever mentioned CRA or a $1,200 fee.
  Be honest with people from the start. This is exactly why many feel this is a ****—because the communication isn’t clear or upfront. ** ***** **** ****** ********* ******* ****** and involving their children in something they don’t fully understand.
  **** ********* *** *** ****** * **** ******* ** ****** *** *** 
  I take full responsibility for not following my instincts sooner. I should have known better. *** *** ******* **** ******* * ****** ************ ** **** * *********** *** ******* **** ******* ****** ******* ** ** *******

• Review fromJay S

  Date: 27/11/2024

  1 star
  They take 38 percent of whatever you get, it is so simple to do this yourself. When you do your taxes just ask about the disability benefit. For past years just call the CRA, super easy and they'll direct you through the process. You have to do most of the leg work with the canadian benefit association and then they take 38 percent. **** **** ******** they'll respond until they hook you. Then you'll be unable to get a hold of them, just a looping voicemail with no beep. DO IT YOURSELF AND KEEP ALL THE MONEY FOR YOURSELF AND YOUR FAMILY, ** *** **** *** ***** ** ***** ****** ********* ***** ***** ***** ** ***** ****** *** ****** ********* ** ******** *** ******** ******* *** ***** *** ***** ***** **** ******** ***** **** ** *** ******* *** * ******* ***** *****

• Review fromErica J

  Date: 07/11/2023

  2 stars
  They did trigger a review of past taxes but I never replied to the emails that were supposed to be confirmations to continue. Therefore I felt I had let them know I did not want them to continue, especially when I found out how much they charge. So much for helping the disabled and their families.

• Review fromWayne G

  Date: 11/10/2023

  5 stars

  Wayne G

  Date: 11/10/2023

  I recently got involved with CBA because I made a request to them for their help.
  This is the second time I have used them and I was very satisfied with their services. Sure they charge 33% but if I hadn't used their services I would of had zero refund. Example: if I was getting a refund of $1,000. less 33% that they charge, would leave me with $660. An amount that I would not had have if I did not reach out to them. Pretty good deal, I say.

  Canadian Benefits Association

  Date: 24/10/2023

  Hi *****,
  We hope all is well.
  Thank you very much for your feedback! We are glad we were able to assist!

• Review fromCurt R

  Date: 06/10/2023

  1 star
  ****** received a email to contact customer service in the past 4 days I called over 40 times n hung up on every time n im sick of it and not calling back * ***** *** * ***** ****

• Review fromChristian W

  Date: 09/08/2023

  1 star

  Christian W

  Date: 09/08/2023

  Well the CBA *** ******** *** drag your whole family into this and get everyone's SIN numbers and bank information and pay you the money from their funds and take a crazy amount as their fee and don't answer calls or even emails after they receive your information, sent all mine then they kept sending emails to get all my family members to fill out the forms saying I would get more money when only the greedy people their get more , it's my claim not my sons so why I have to go through my family and get money from them for my claim that I can file myself and get all the money with giving them 40% **** ******** and they still have our SIN numbers that I was told is a big problem stay clear from the Canadian Benifets Association, *** ****** **** *** *** *** *** ****** **** *** * ***** *** ** ***** *** *** ******** *** ****** ******* ***** ******* ** ******** ** *** ******* *** **** ******* **** * **** *** ***** ********* **** *** ********* *** ****** ** *** ** ******** *** **** ***** *******

  Canadian Benefits Association

  Date: 03/10/2023

  Hi *********,
  I hope all is well.
  We are sorry to hear that you were not satisfied with our service. We checked your file and saw that you had applied for yourself , and mentioned your brother as a supporter. We do a full assessment to maximize the refunds for the whole family. We were not able to fully assess your file as your recent taxes have not been filed, so we reached out to you for that information (we called several times with no response). At the same time, we did find refunds your brother was able to claim, so we called to inform him and to remind him of our fees (since they are already mentioned in the contracts that the both of you signed). We were told that you wanted to then close the file, so we respected your wish. We do not hide any information from our clients. All the information regarding our fee can be found on the agreement that you signed.
  Please feel free to give us a call should you have any further concerns.
  Thank you.

• Review fromStephen R

  Date: 09/08/2023

  1 star

  Stephen R

  Date: 09/08/2023

  Not a legitimate site to go to for refund to your disability benefits **** **** **** *** *** ***** **** **** *** **** *** they charge 33% interest and when you confront them they block you completely block you from their phones as well as from their email systems ** *** ***** *** ************ **** **** **** ********

  Canadian Benefits Association

  Date: 03/10/2023

  Hi *******,
  I hope all is well.
  We see that you joined your brother's application as a supporter (he listed you as someone who has helped him over the years with his disability). We work to maximize refunds for the disabled, as well as for family members who have provided support. We notified you that we had done as assessment and that you qualified for non-taxable refunds, but you asked us not to proceed and to close the account, which we did. Your file has been closed with us. No calls from you have been blocked. You are more than welcome to give us a call should you have any other concerns. However, we did give you a call to notify you about the refunds and fees and to ask you if you were interested in proceeding, which you said no to. We respected your wishes and closed the file. ** ** *** **** ******. The information is always presented before we proceed, and it is all found in the contract with you did sign.
  Again, please feel free to reach out to us should you have anything more you would like to inquire about.
  Thank you.

• Review fromDavid B

  Date: 09/01/2023

  4 stars

  David B

  Date: 09/01/2023

  The 33 percent is a little steep but they got me money I didn't have before so i think they do a good job

  Canadian Benefits Association

  Date: 03/10/2023

  Hi *****,
  I hope all is well.
  Thank you very much for your feedback! We are glad we were able to assist you!

• Review fromRebecca B.

  Date: 15/12/2022

  4 stars
  I joined CBA without knowing if I would be eligible for it and I was! the women I spoke to on the phone was very kind and explained the whole process. I have already recommended many people, no complaints.

• Review fromDionne B.

  Date: 13/10/2022

  4 stars

  Dionne B.

  Date: 13/10/2022

  What’s wrong with everyone!! They clearly stated on first conversation that they charge 33%. You can either accept or move on! I have no complains with these ppl they do their job gets u money u never had , just fair that they get paid. I’m still waiting but I’m hoping I get something soon. Thank you CBA will definitely recommend you to others??

  Canadian Benefits Association

  Date: 03/10/2023

  Thank you very much for your feedback ******! We are glad we were able to get you refunds back!