We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Graphics Computers

ND Graphics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphics Computers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24, 2023 i made two orders for vinyl with ND Graphics. Order number ******** total of order $627.03 and ******** total for order $1453.55. I have net 30 days terms on my account. Today April 5, 2023. I have invoices for the orders that are different in pricing and totals. The new pricing is $300.63 more that the orders i had placed. I have email conformation for the orders and the original pricing. I never agreed to the increase in pricing and the new pricing came in to effect after I placed my orders. Plus one item was the wrong size and I asked if I could not take it on pick up. I was told yes no problem now I recieve an invoice for $13.87 for restocking fee 50% is what they charged me. I pointed out no where does ND Graphics have a restocking fee advertised nor was I informed when I asked if I don't take it. I was told no problem and it would be removed from my order.

    Business Response

    Date: 18/04/2023

    On March 24, 2023 we received a web order from ***** ******* ********* for pick up at our ND Graphics Calgary location.

    The web order was sent to our processing program ******* **.

    Once the order was received we reviewed it and adjusted the pricing to match our local market pricing, which in most cases is lower than the pricing the customer would have seen when he entered his order on the website.

    There was some confusion on the customers behalf as he was comparing the pricing from his web order, thinking it was the invoices against the final order confirmation.

    On April 12, 2023 the customer came in to pick up his last back-ordered items and we explained that he was comparing the original web order confirmation (which had higher prices) to the final order confirmation not the invoices.  I provided him with copies of his invoices and compared them to the final confirmations.  Based on this we actually charged him less not more.

    Once this was explained, ***** ****** was satisfied with the resolution and planned on retracting his original complaint.
    * **** ******** ****** ** ***  ******** ***** **** ** ******** ******** ********* ** ********* **** *** **********

    Please let me know if there is anything else you need from us.

    **** ****** ************************** ***** ************

ND Graphics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.