We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Laser Hair Removal

ICE 21 Laser Hair Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:20/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JANUARY 31, 2024, I SIGNED A CONTRACT WITH ESTHETICIAN LORENNA. I WAS NOT GIVEN A PHYSICAL COPY OF THE CONTRACT. FEBRUARY 11, 2024, I CONTACTED LORENNA TO ARRANGE TO SPEAK TO HER VIA PHONE CALL ABOUT MY NEED TO CANCEL THE CONTRACT.
    ON FEBRUARY 12, I SPOKE WITH LORENNA; SHE GAVE ME THE CONTACT NUMBER FOR ********, THE LOAN COMPANY. I CONTACTED ******** IMMEDIATELY AND WAS TOLD THAT ******** HAS A CONTRACT WITH ICE 21 CANADA, THE MERCHANT, AND ONLY THE MERCHANT CAN CANCEL THE CONTRACT.
    THE WITHDRAWAL DATE OF THIS LOAN IS SCHEDULED FOR MARCH 2ND, 2024.
    FEBRUARY 12,13: I HAVE MADE FAILED ATTEMPTS TO ARRANGE A DATE WHEN I CAN DROP OFF THE DEVICE AND SPEAK TO THE OWNER, WHICH I WAS DENIED SEVERAL TIMES.
    EVELYN, THE ********* REPRESENTATIVE**** * ******** ******* ** *** ***** ** *** *********** OF ICE 21 CANADA, ***** ******** *** *** ******** ** ****** **** ***** STATED THEY COULD GIVE ME A YEAR OF FREE SPA SERVICES; LORENNA, THE ESTHETICIAN, OFFERED 50% OFF THE ORIGINAL CONTRACT PRICE BUT WITH NO MENTION OF CANCELLATION.
    NO ONE ********* ** ********** ***** TO CANCEL THE CONTRACT BEFORE THE 30 DAYS. MY REQUIRED OUTCOME IS TO HAVE THE CONTRACT CANCELLED WITH VERIFICATION FROM THE LOAN COMPANY ********.
    ***** * ***** *** **** ******* *** ******* ****** *** **** ** *** ** *** ******* ** ***** ****** **** * ********** **** **** ******* ** ****** ******* ************ ****** *** ********** ***** **** ******** *** **** ** *** ******* ******* *********** **** **** ******* ******** ** *** ********** **** ***** ********* * ********** **** **** ******* *** ***** ******* **** * ******** ************ *********** *** ****** ********* ***** *** **** ******** ******* *** ********** ******* *** ** *** ******** ***** ******** ***** ** *** ***** ** ********** *** *** ***** ** ******** ** *** ** *** ********** ******* *** ********** ********** **** ***** ******** *** *********** ******* ***** **** ******** **** ** ***** ********** *** ********** **** *** *** ** ****** ** *** ***

    Business Response

    Date: 19/03/2024

    The client asked for a refund and we let her know that there is no problem however she needs to return the products first.

    After one week she came back with only one product out of approximately 5 items, stating that we need to do the cancel the financing contract first and then she will come back with the rest of the items.

    we did cancel the contract however the customer refuses to return the product, *** *** ********** ** ****** ****** *** **** ** *** ******** ** *** ***** ***** *******

    ** ******** **** *** ** ********* ***** ***** **** ** ******

    Customer Answer

    Date: 19/03/2024



    Complaint: 21311831



    I am rejecting this response because: THE RESPONSE OF THE BUSINESS IS INCORRECT.

    THE DEVICE WAS RETURNED FEBRUARY 23, 2024 AT THE ******* ******* STOREFRONT. I DID CONNECT WITH CSR AGENT EVELYN THAT I PREFER TO RETURN DEVICE AT THE THE NEAREST POLICE STATION ** ******** SHE DECLINED. ** **** ********** **** *********** ******* ** ******** *** ***** *** *** **** *********** *** ** *** ** ******* ************

    TO INFORM THE SKINCARE ITEMS WERE GIVEN TO ME AS A GIFT.

    HOWEVER THE DEVICE WAS RETURNED FEBRUARY 23, 2024.



    ******** *******

    Business Response

    Date: 27/03/2024

    As we mentioned, the client returned only one of the 5 items she received.

    Same day she returned the one item SHE PROMISED TO RETURN THE REST WITHIN ONE WEEK.

    The contract has been canceled.

    Items can not be picked from a police station as it is not police/criminal matter. 

    If the client do not want to come to the store she can ship it to our store no problem.

ICE 21 Laser Hair Removal is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.