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Business Profile

Senior Services

Age Comfort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an electric wheel chair on July1st or 2nd. next day I got a message that it was not available so I phoned to cancel the order. they told me I would get my refund in a few days. When I did not get it I called and was told they could not cancel because it was already shipped.
    then For the next 2 months I got every excuse imaginable such as: held up in customs; the rail car was on a ssiding and theywere having trouble getting it released; etc. Finally after 2 months I finally got the chair and after only one week of use the power joystick quit working. They did send a replacement, which was for a different model; i returned it to them along with the faulty joystick and the sent another one, but to the wrong adress, so I never received it. these events took place throughout October; November and December of 2022. In January of 2023 i sent them a letter of demand for a full refund, with a threat of taking them to court.They then sent me the proper part but ignored my claim for a refund. **** ******* *** **** ******* *** **** **** ********* ***** *** ** ***** *** **** *** **** *** **** **** ** *** **** **** *** ******** ********* ******* *** *** ***********

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