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Business Profile

Sports Cards

Hall Of Fame Grading

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Cards.

Complaints

This profile includes complaints for Hall Of Fame Grading's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hall Of Fame Grading has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hall Of Fame Grading

      3200 Hwy 7 Concord, ON L4K 5Z5

    • Hall Of Fame Grading

      25 Selby St Toronto, ON M4Y 0E6

    • Hall Of Fame Grading

      18 Erskine Ave Toronto, ON M4P 0C9

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for an autograph authentication. I have recipient no correspondence back after several emails. No one will return my call. I received no service and asked for a refund.

    • Initial Complaint

      Date:30/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for my hockeys to get grading over a year with no further response from hofg.

    • Initial Complaint

      Date:30/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Submitted 15 collector cards for a 90 day grading turn around in Jan. 2023.
      After now 9 months I do not have the cards back nor can I get a response to multiple emails and voice mails.
      I have requested the cards be returned ungraded at this point and issued a full refund.
      Without any response/acknowledgement from the company I do know of any other recourse to get action regarding my order.

    • Initial Complaint

      Date:03/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $625 for my cards to get graded. I ordered the 90 day grading service in march qnd was informed that my cards would be returned in august. It is now october and I still haven't received my cards. Nobody from this company has sent my any updates regarding my cards. I never get replys when I email them. I still have all the emails confirming what cards I sent in and how much I paid for them.

    • Initial Complaint

      Date:28/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent 3 sport cards to be graded in Jan 2023, on a 30 business day promotion turnaround time.
      Once the card made it to vendor I contacted to make sure they received them and they confirmed that they did. I sent the card registered mail. For weeks and months when I would contact to ask when my order would be done there was no response and the phone number was not in working order. I paid 82.80 for the service on top of not getting my cards back. The cards in question were a ****** ****** ******, ****** ******* ******, and a ******* ***** ****** which are worth at least 100 each.
      I finally contacted them again almost 2 months ago on May 1 and stated if I do not hear back from you with in 2 days I will be contacting the BBB. 2 days later by email they contacted me to say that they are backlogged and are hoping to have someone hired soon to help with the orders and that they would be in contact about my order soon. Almost 2 months later and more questions from me without any response from them again and so this is why I am contacting you today. I am sure I am not the only one either.

      **** ********

    • Initial Complaint

      Date:04/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 26 2022 I placed an order to graded my hockey cards the option I paid for. was 30 working days today May 4 2023
      And still I do not get them back try calling
      Answering machine never a call back trying
      Email always excuses we are back loaded
      Too many orders all kinds of excuses,so I
      Asked for my cards back no response
      I paid 175.00$ is there something you can help me with

      Business Response

      Date: 10/05/2023

      Sports Cards Grading Service. We received his card, inspected and labeled them.
      You can clearly see that we have done the work. 


      We have attached the labels as well as the completed ***** Spreadsheet with labels/grades on it here:

      https://****************************************************************************

      This is another attempt to get services for free. Please pay for your service 

      This customer has been ********** us the second is order was in our system stating that he had no patience and needed them done ASAP ahead of other customers waiting.

      We work by delivering orders the way they come in.
      our site also clearly stipulates in the terms and conditions that once service is started, there is no refund.

      You agreed to those terms the second you signed the checkout form, the link and file for terms is right there.

      Customer Answer

      Date: 10/05/2023



      Complaint: ********



      I am rejecting this response because:

      First of all I don’t want nothing

      free I asked my cards back  without them being graded

      and the first email I sent them was mid February when they said that they would be ready so I never ******** nobody

      most important is that I paid for a 

      30 business day plan so if they can not deliver why not say it .

      it’s been almost 5 months and still I don’t know when I will get

      my cards back

      Sincerely,



      ******** ********

      Business Response

      Date: 10/05/2023

      Well your order is done and you paid for it.

      Everyone in the industry is backlogged and it is clearly mentioned on the website that we have backlog and that orders will be done when we can.

      You knew that, you paid for a service and you received the service.

      Now, you have retracted your payment from the credit card, and we have not been paid for our service. This needs to be paid for and we will return your cards, graded as they have been done.

      We will not pay out of our own pocket to pay our employee who graded your cards and to pay for sending the cards back to you.

      Thanks for understanding, let me know when you reverse the chargeback on your card, 

      Good day

      The Hall Of Fame Grading Team

      Customer Answer

      Date: 10/05/2023



      Better Business Bureau:

      I will contact my bank now and my cards are ready I want them soon

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ********

    Hall Of Fame Grading is NOT a BBB Accredited Business.

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