We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimming Pools

Discounter's Pool & Spa Warehouse

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

This profile includes complaints for Discounter's Pool & Spa Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Discounter's Pool & Spa Warehouse has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 2024 we went to the Hamilton location to order a custom cut winter cover for our pool. We did the measurements, went back and forth with the staff. Paid a 50% deposit on Septmber 6th. Was told that it would take about 2 weeks to receive the cover No update, no product received as of Oct 1st so I emailed them (the contact I had been going back and forth with a few weeks earlier). That email bounced. I now see on ****** that it shows they are permanently closed. Tried calling both the Hamilton location and head office - says the lines are disconnected. I have paid them $420.00 and have no product and no way of getting my money back. No attempt was made to inform us that changes were happening on their end. I don't know what to do at this point.

    • Initial Complaint

      Date:26/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug 19, 2024 - Purchase of Winter Cover for inground pool. Deposit of $630.18 (50% of cost) made by credit card. Called business week of Sept 2, 2024 - was advised cover would be available following week. Called business end of following week...no answer/ no ability to leave message. Website down. message says on landing page: Opening Soon. No notice of status of business. Sept 25, 2024 - drove to Hamilton, ON location **** ********** ******* **** handwritten sign saying business has permanently closed. no direction provided for outstanding orders. Would request my money be credited back to my credit card.

    • Initial Complaint

      Date:21/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted "*** ** *** *** * ******** ****" on Jan. 17/2024, @###-###-#### at the suggestion of "Cindy" the salesperson at Discounters Pool and Spa, ******* **** Oshawa (where we purchased the hot tub originally) for repair of a leaking underwater light lens. Repairman attended our residence on Jan. 26/24, and advised us that he was ordering the defective part from Discounters, and we could expect his return and repair in 2 weeks. Called "*** ** *** ***" on Feb. 26/24 and spoke to "****" who advised us that the part was still on order, and had not been received. I asked him why there was no telephone follow-up when the expected repair date had passed, and he could offer NO explanation. Called "*** ** *** ***" onMar. 21/24 and spoke to "****", who gave me the same **** excuses that "****" gave me on Feb. 26/24. The part is a small simple clear plastic lens, approximately 2.5 inches in diameter. I fail completely to understand what the problem is, and why there is NO ongoing communication from "Discounters" nor from their repair service "*** ** *** ***. As our spa is outdoors, I have had to deal with this leak every 3 days, adding water constantly so the tub will continue running, preventing it from freezing up and destroying the pump and plumbing. ** *** ******** **** ****** *** *** ******** ******* ** **** *** ** **** **** *** ******** ******* ***** ****** **** *** ** ***** We just want our spa repaired! *** *** ****** **** *** **** ** ******* **** *********** *** *********** ******* ** ** **** ** ***** *** ** ********** ************ ** **** ******** *** ** ** **** ***** **** **** ***** ********* **** *** ****

      Customer Answer

      Date: 10/04/2024

      Yes, the dispute continues, with NO settlement of the promised repairs (now a 4 month delay)

    Discounter's Pool & Spa Warehouse is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.