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Business Profile

Waste Containers

Waste Connections of Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Containers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a 5 year contract with Revolution Waste which sold to Waste Connections of Canada. The agreement is for a bin, monthly pick ups - 2nd Mon and to call prior to pick up to allow us to enclose dogs and horses. For the past four years I have received inconsistent bin picks, ack of pre-calling and increases from the initial amount of $49 to now $101 per month.. I tried to cancel my agreement due to invoice doubling, inconsistent bin pick ups and lack of customer service. They advised agreement is locked in for 5 years! To prevent a penalty send a registered letter not less than 90 days and not greater than 120 days before agreement expires. If you don't do this the agreement automatically renews for another 5 years. They **** ** ********** *** ***** ********* *** can increase the bill without any consent. It is so difficult to get someone to respond in a timely manner. I do have one contact now who has responded. They are not able to provide any concession on terminating the agreement when the company is not providing an effective service.

    Business Response

    Date: 11/02/2024

    Hi *********,

    We certainly value your business and will work towards a mutual resolution.  Your Account Manager will reach out to you directly to resolve the matter.

     

    Thank you

    Customer Answer

    Date: 15/02/2024



    Complaint: ********



    I am rejecting this response because: despite numerous requests to cancel my contract due to inconsistent pickups, price increases and lack or calls prior to pick up company refuses to terminate contract.  Requests for decrease in monthly rates has also been declined.  Only option to reduce rate is to take out another 3 year contract.  The ******** timeline shows how often I have requested to cancel, reduce monthly rate and ask that a call is made prior to pick up.  This seems to breach the service level agreement but it seems that customers have no right of appeal.  I have repeatedly voiced my dissatisfaction with the service.  ** ** ******* * ***** **** ** ******* *** ************
     

    Sincerely,



    ********* *********

    Business Response

    Date: 21/02/2024

    Waste Connections asks that this customer call the customer service manager in regard to this issue. They would like to hear the story in its entirety and see what can possibly done to help. If the customer can call ************ and ask to speak to the customer service manager in regard to the BBB posted, I think we might be able to rectify this with the customer.

Waste Connections of Canada is NOT a BBB Accredited Business.

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