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Business Profile

Window and Door Installation

Sunrise Window & Door Systems Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:
    I am filing a complaint against Sunrise Window & Door Systems Inc. for failure to honour their publicly advertised Limited Lifetime Warranty on defective windows at my residence. The company has refused to provide warranty service, despite the fact that the windows were installed around 2020 and are clearly within the stated warranty period (including the 15-year transferable clause).

    Details:
    After noticing fogging and leaking on multiple windows, I contacted Sunrise Windows and was repeatedly passed from person to person. I eventually received a copy of a purchase invoice from 2019 (from the builder), which the company used to claim I was out of warranty — despite their own documentation stating warranty begins at installation.

    I have made repeated requests for documentation confirming their position and asked for the installation date. I have received no cooperation or response. * ****** * ****** ***** ****** ** **** ** ***** ********* ***** *********** *** ********* * **** ** ******** **** ******** *** *** *******

    The affected windows are valued at approx. $35,000. * **** **** * ****** ****** *** **** ******** ** ****** ***** ** ***********  Resolution Sought:
    I am requesting full warranty inspection, service, and repair or replacement of all defective windows — at no cost, as per the terms of the warranty.

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunrise supplied and installed the windows and doors in our house. One of the sliding doors has started to leak and cause damage to the house. The issue was initially difficult to trace, but it has now been definitely traced to the door. We contacted Sunrise to come out to look at the dorr and they initially denied supplying and installing the windows and doors for the house...which was a bit of a surprise since it was a very large job involved the supply and installation of 5 large custom sliding doors and 12 custom windows, including a glass curtain wall. Fabian O**** then tried to blame the installer, which was of course them, and refused to send someone to even look at the door because he said it was not their issue. I indicated that I would pay for the site visit, but they still refused to send anyone. *** ****** *** ********* *** ******** ***** *** **** ** ***** Richard C****** who was responsible for the job was MIA and never responded at all.

    Business Response

    Date: 08/04/2024

    As of yesterday, Sun.Apr.7.2024 - All remedial service work has been completed at * *** ****** ******* for the ******* **** residence. Sunrise has communicated with ******* directly and has confirmed work has been done ****** ** *** ***********. And moving forward, if any other issues happen regarding water leaks around our product in his home to contact Sunrise directly to have the issue resolved quickly.

    Thank you,

    Sam C******

    Sunrise Window & Door Systems Inc.

Sunrise Window & Door Systems Inc is NOT a BBB Accredited Business.

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