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Business Profile

Hardware Sales

Fines Home Hardware Building Centre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:17/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have ordered countertops through fines on 11th feb, 2025 with turnaround time 3-5 weeks. We have paid 50% deposit when we placed the order. In the beginning of march we got an update from ******* Hyderman that the *** of the countertop is 13 March. We did not receive anymore update since then, until we emailed and asked about our countertop. On the 20 march I called the store for an update and was told it will be delivered that Friday and that I need to pay in full to secure delivery, only to receive another call two hours later that part of the order was defective. We received the partial shipment the next day and upon inspection the countertop is not of the size e ordered. The owner ****** Fines was contacted and she said the issues will be fixed in a timely manner. ******* hyderman requested we send her the template and a site visit even though home hardware is not installing the product. We feel that was overstepping and denied it. Since then we received no updates from her. Every time we asked about updates we were told hopefully next week and oh I am not sure . This has gone on for two months now as I put in a formal complaint. The last time we emailed her was this morning and received no response. I called the store again and was told another excuse yet again and that the product will not be delivered. It has been more than two months since I placed an order for a product with turnaround time of 3-5 weeks and this is beyond infuriating. I have expected more accountability from the franchise the Fines but I guess I could not have been more wrong. I have requested a refund multiple times since 21 March and it had been denied and brushed off multiple times.

    Customer Answer

    Date: 13/05/2025

    We have received the countertops to measurements as ordered and consider the matter resolved.

Fines Home Hardware Building Centre is NOT a BBB Accredited Business.

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