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Business Profile

Mobility Scooters

Gauthier's Green Power E-Bikes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobility Scooters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:26/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last 2 winters we paid storage fees that include service check when picked up. Did not happen. Had to push mobility scooter 1/2 way home, Not charged! Charged scooter would not move at all. Call **** at Gauthiers Green Power he would pickup on Thrsday orFriday. Called on Friday afternoon **** his sales associate told me truck broke down, told me to call back 1/2 hour **** gone to bank. I did **** answered told me I was stalking him asking me how I new he was at bank. Told him **** told me.Then **** said he did not know when he could pick it up. I mentioned that last year with same incident you picked it up with car & trailer. Then I mentioned to him this is 2nd time my husband had to push half way home & now after full charge still will not move at all. Also mentioned that when he sold me batteries 1 battery was defective & he charged me tax on my batteries for my MOBILITY SCOOTER which is elegal.**** also lost my original charger so I was given one laying around the shop. Is this why I can't charge my scooter properly or is it because you did not keep it charged over winter months on cement floor ? He told me go somewhere else. You were stalking me & now threatening me. **** said you will hear from my lawyer I am sueing you. So I was backed into a corner & had to sell my 3 wheel mobility scooter because **** knows that he has NO competition in Cornwall that would help me out with service so he can treat me & whoever else in same manner. The reason my husband always went & got it is because I am very unsteady on my feet. I am blind in 1 eye & partial in other. NOBODY SHOULD BE TREATED LIKE THIS WHAT SO EVER !!!

Gauthier's Green Power E-Bikes is NOT a BBB Accredited Business.

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