We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cigars and Cigar Accessories

Cigar Chief

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cigars and Cigar Accessories.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Rory M

    Date: 04/08/2022

    I have been a big fan and sent many friends here. I have spent thousands with them. Now it is a scam and nothing more. Two orders in July cancelled after six days each time. I even emailed and they confirmed the stock was there AFTER I placed my second order.I was then told they ship orders to people that pay more for priority so even though my order was first they will happily use my orders stock for someone that ordered AFTER me if they pay more then cancel my order 6-7 days after. They then try to pass a credit for a future order I assume they will also not ship until you demand a refund.Like others I have tried calling. Right at 10 min is says transferring then says no one available and drops call. Calling the 613 number same just says no one and drops immediately. I emailed and asked to have someone call. No one will reply or have anyone call.So basically pay for premium shipping for get scammed, a cancelled, order, no customer service, and given the middle finger.Thousands spent but they dont care, wont engage, and wont fulfil orders.I guess cheap is cheap but if you cant get product - well it aint cheap then. I am going back to my former place - I pay more but I actually get the product and from a company that actually appreciates my business. Cigar Chief is not that place anymore. Very sad. Use to be top notch. Wish someone cared there and would make changes

Cigar Chief is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.