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Business Profile

Manned Balloons

Skyward Balloons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manned Balloons.

Complaints

This profile includes complaints for Skyward Balloons's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Skyward Balloons has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Skyward Balloons

      16 Wilmot St S PO Box 291 Drumbo, ON N0J 1G0

    • Skyward Balloons

      11 - 260 Holiday Inn Dr Cambridge, ON N3C 4E8

    • Skyward Balloons

      101 Holiday Inn Dr Cambridge, ON N3C 4E8

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:27/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** **** ** ******* I am writing to express my disappointment regarding my experience with Skyward Balloon.

      On May 31, 2022, I made reservation for air balloon ride scheduled for June 6th. I paid a deposit of $226 CAD via Email transfer. ** *** ** ******* ******** ** * ******** ***** **** ******** upon arrival in Cambridge, we were informed at the last minute that the flight was cancelled due to adverse weather conditions. However our rescheduled booking for August 1st was cancelled for the same reason upon our arrival. I tried to make a third booking on August 25,2022. However, I encountered significant delays in receiving responses from them via email and phone. It became increasingly difficult for us to find a suitable time to reschedule.

      ***** *** ************ ******** ** ******* *** * **** ** ****** ** ********* ***** *** ** *** ** ********* ****** ** ** *********** *** ** ** ********** ******* ****** In April 2023, I reached out them again to requested a deposit refund, but they refused.

      Despite our efforts to arrive promptly for each scheduled flight, we were met with cancellations beyond our control. It is worth noting that we were not "no shows" and diligently followed all instructions provided by Skyward Balloon. Additionally, I am puzzled as to why credit card payments are not accepted but email transfer is the only option. **** ******** ***** *********** ** ***** ** ******** ** ** ************* **** Skyward Balloon has held onto my deposit for two years without providing the promised service. **** ********* ****** ******** ** ********** ** *** ** ******** ********* **** ****** ********** ******* ************* **** **** **** **** ** *** ** ** ***** ******* ******* ** *********** * ********** ** ******** **** ** ********** ************ ****** ****** ***** *** *** ***** I request that Skyward Balloon refunds my deposit of $226 CAD, I can assure you that all statements made are factual and supported by email correspondence.

    Skyward Balloons is NOT a BBB Accredited Business.

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