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Business Profile

General Contractor

New Beginnings Contracting Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We asked for a quote for an additional and renovation to our house in June 2022. The estimate of about $300K was too high, so they suggested we reduce the scope of work. We removed the addition (14ft by 24 ft, foundation and main floor) and scaled back the renovation in the existing structure. Their verbal estimate in the fall was $150K, so we proceeded with drawings for $4000. After a first rough preliminary drawing, they quoted about $295K in Dec 2022 for the new, scaled back work. The drawing was wrong and was incomplete. They suggested that they would give a lower price if we "scaled back" the project. We could not proceed, and asked them to stop work on completing the drawings, but they refused any partial refund on the incomplete drawings.

  • Initial Complaint

    Date:16/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Contract signed July 26, 2022
    - Two unsupervised apprentices were doing the work on August 5, 2022
    - Holes had been drilled through every single support truss in my roof
    - Washer/ dryer outlets had been installed in the wrong location
    - Electrical outlets had been installed 6 feet apart in my loft, resulting in 4 plugs on one single wall
    - Plans had been drawn on my wood walls in permanent marker
    - The outlet for the oven was too high on the wall to allow my oven to sit flush with the wall
    - The bathroom fan and light were on a single switch
    - My main concern: the work was not performed in the manner that I had requested. It was important to me that the wiring be run in such a way that would limit its’ visibility. This message was not communicated to the apprentices, as evidenced by the work itself.
    - My concerns were voiced on August 5, and the work stopped immediately
    - Poor response rate to my repeated requests to problem solve together.
    - The upgrade itself was scheduled for September 12. NBCS did not show up.
    - September 21, NBCS contacted me to see if it would be ok to rework the circuits on that day, and ended up removing any electrical materials of value that they had installed, instead.
    - NBCS later sent me an aggressively written email, accusing me of putting the NBCS team in danger, which was not the case (smoke and mirrors)

New Beginnings Contracting Services is NOT a BBB Accredited Business.

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