We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Disability Access

Motion LP

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Disability Access.

Complaints

This profile includes complaints for Motion LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Motion LP has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Motion LP

      72 Carnforth Ave East York, ON M4K 2K7

    • Motion

      111 6360 202 St Langley, BC V2Y 1N2

    • Motion LP

      L - 122 Commerce Park Dr. Barrie, ON L4N 8W8

    • Motion LP

      3 - 211 Pritchard Rd Hamilton, ON L8J 0G5

    • Motion LP

      5 - 1450 Hopkins St Whitby, ON L1N 2C3

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a wheelchair from Motion for just under $6000 last March 2023 and as of today Dec 13, 2023 it still does not work correctly. I'm on my third wheelchair after the last two had defective wheels and this wheelchair arrived with wheels not rated for my weight and which were not correctly fitted such that when used, the wheels rubbed against the arm rests to the point the chair could not be self propelled.

      I live alone and depend on a wheelchair to get around. At the time this wheelchair arrived I had already been largely isolated in my apartment for months, desperate for a wheelchair to attend medical appointments and physiotherapy I was forced to use the chair as delivered without armrests leading to damage to my $900 cushion and clothing. Because the supplied replacement wheels were not appropriate for my weight the wheels buckled and many spokes became loose after a single use. When I requested warranty repair on the wheels the salesperson who sold me the chair came to my home and told me the wheels would not be replaced or repaired on warranty as the manufacturer had supplied unapproved wheels without their permission.

      So now I am expected to pay hundreds more dollars to buy new wheels for a wheelchair that was never delivered in proper working condition because Motion and the manufacturer are passing the buck back and forth. All I want is the chair I paid for.

      This isn't like other consumer products, I depend on this wheelchair to live. To say I was treated poorly would be an understatement. *** ******** ******* ****** *** **** ** ******** *** ********* ******* ** *** ***** *** *** ** ******* ****** ** ** ****** **** **** * ** **** ******** **** * *** ****** ******** ** *** ****** ** ** ******* 

      All I want is the chair I paid for.

      Business Response

      Date: 22/12/2023

      This matter has now been resolved directly with the client. 

      Sincerely, 

      Motion

    Motion LP is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.