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Business Profile

Dry Cleaners

Cadet Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Cadet Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cadet Cleaners has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cadet Cleaners

      5 Dohme Ave East York, ON M4B 1Y7

    • Cadet Cleaners

      2450 Finch Ave W North York, ON M9M 2E9

    • Cadet Cleaners

      3221 Derry Rd E Mississauga, ON L4T 1A8

    • Cadet Cleaners

      1822 Whites Rd Pickering, ON L1V 4M1

    • Cadet Cleaners

      6085 Creditview Rd Mississauga, ON L5V 2A8

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 3, 2025 I sent a white ****** ***** jacket to be cleaned at Cadet cleaners Oakville for the regular cleanup and for a paint stain, they charged me 135 dollars, and they told me to take it on January 19.
      I went to get it today, they didn't clean the stain and said they couldn't get it out, they didn't do the regular cleanup, and said the back office probably forgot and they broke the strap of the jacket and said sorry it is a mistake from the plant. and they refused to even give me my money back.
      They said it is the plant mistake that abd they don't know why they broke it or didn't clean. But they will not give me my money back
      **** * **** **** * **** ***** *** ** *** ******** ******* **** **** **** ********* ***** *** They stopped listening to me and they turned their back and started talking to each others as if I don't exist.

    • Initial Complaint

      Date:29/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service, April 8, 2023
      Paid $50 on April 29, 2023 through ****. He wanted cash.
      Alterations of pants. The owner agreed to increase the pants to fit and apply invisible zipper.
      Pick up pants on 29th, store did not facilitate a place to try on.
      Tried on pants at home and it did not fit.
      Called store several times on Monday and got no answer. Visited store on may 1, spoke with the owner who agreed to do the alterations and he made all sort of excuses and said that he wants me to pay more. He did not do the alterations as discussed *** **** *** ******** **** ** ********** *** *** ***** ***** ** ************** *** ******* ** *** ** *** ***** ******* ******* ******** *** ******* ***

    Cadet Cleaners is NOT a BBB Accredited Business.

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