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Business Profile

Restaurant Equipment Repair

R.G.Henderson & Son Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:19/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Restaurant Owner as well as a Public School Teacher. I purchased a Fridge and Freezer for approximately $7,500 from ***** ******* * ********** ********* * ****** in July 2020. These appliances have a warranty with the manufacturers ***** ************* ******** until July 2023 and extended warranty for an additional 3 yrs on the compressors.

    In July 2022 I noticed that there was water dripping from somewhere in the "roof" of the fridge and I had to placing containers on the top shelf so as to catch this water. I contacted ***** ******* and they informed me that RG Henderson was one of the service providers (SPs). The SPs sent a service repair man to my restaurant who inspected the issue. The service repair man reported that there was a "plate" in the upper portion of the fridge which needed to be replaced. This seemed to fix the problem as there was no more leakage.

    In September 2022 I received an invoice from RG Henderson for $525.45. The invoice had no description of services in the Memo line but I know it had to be the job done in August as I did not use this company for any other services. I reached out to **** ************* in October to enquire as to why I am being billed for services rendered by one of their providers when my appliance was still under warranty. I was advised that **** ************* had already paid the SP on August 31, 2022 and that I should send the SP an email to that effect and cc the warranty dept at **** *************. I did that on Oct. 17, 2022 and someone by the name of ***** ***** responded by saying she would look into the matter and get back to me shortly. That was the last I heard from the SP - RG Henderson.

    On Friday, December 16, 2022 I am entering my classroom with my students at approximately 9:15 am and I received a call from a female at ****** *** (************* stating that she is calling on behalf of RG Henderson for non-payment of above-mentioned bill. **** ***** ************ ** ** **** *** **** **********

    Customer Answer

    Date: 17/01/2023

    I have heard from the company. The matter has been resolved.

R.G.Henderson & Son Ltd. is NOT a BBB Accredited Business.

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