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Business Profile

Towing Company

SSR Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to add to the Complaint, that the Tow Driver, had requested for me "to move my belonging’s from in front of the car to the trunk.

    I replied that I would not need to put it in the trunk since I was going inside my apartment.  He told me, he was going to test the battery,

    but not that he was planning to start the car, which he did and that is when he drove over my bag, (belonging’s and Bible).

    He did not have my okay to drive my car, as the automobile was to be delivered back to my dealer in the no-start condition that I had found it in.

    It did not make sense what he did, but he was trying to save time, and not use his winch.

    Hamid should have asked me if I wished for him to start the car, but he did not do so.

    When I asked Hamid to back up, off of my stuff, he did and then started talking back to me.

    There was no reason for this.

    I wish for an apology from the driver and from the Towing company as well as compensation for the damaged Bible.


    h a Supervisor about this troubling incident, nobody ever called me back to respond to my concerns. I paid close to $2,000, for an extended Warranty to ****** Scarborough, and I am treated very badly. I wish to make this complaint on the basis of this occurrence which transpired, early Sunday Morning.
    I feel that there is a vicarious liability RULE that would hold ****** responsible , as they'd hired S.R.R. to act on their behalf, to represent the Dealer, should a client experience issues with their vehicle's. I wish to be compensated for the $30.00 I paid for this Bible recently, since the cover is now ruined.
    Sincerely , ****** ** ******

    Business Response

    Date: 27/12/2023

    Good evening and thnak you for your email and the opportunity to respond on this. 

     

    The driver involved is no longer with our comopany and thus, we are unable to addresss the concern as we woukd like to. However, we are certainly prepared to compensate the customer with the $30 requetsed funds for a new bible. 

    Kinldy advice where the funds can be sent to so we may proceed with such reimbursemnet.  

     

    On Behalf of SSR Towing, we would like to convey our sincere aplogies, reassuring you that this was definately an isolated incident and not our stanbdard of service. 

    SSR Towing Customre Relations. 

    Customer Answer

    Date: 08/01/2024

    I have the cheque and SSR Towing, has apologized to me, via email.

    Thank you very much

SSR Towing is NOT a BBB Accredited Business.

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