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Business Profile

General Contractor

Penner Custom Building And Finishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Penner Custom Building came to our property June 12, 2023 to look at my garden shed that required repair. He indicated he needed a cheque for $1,600.00 Cdn. I gave a cheque annotated shed repair. Penner cahed the Cheque on June 19,2023. Penner did not do any work on the shed. Penner called me December 01, 2023 and said he had a window for garage in his shop. I said I did not want the garage window replaced, I wanted my garden shed repaired but it was to late in December to do the work. He dropped a garage window off at my property in front of my garage door blocking it on 12/07/2023 and left without coming to the door. I called and Penner said the window cost $1,000.00 and he could install it for $600.00 or we could have someone else install the window and he would refund $600.00 to us. To date we have not received $600.00, we had *********** ******* install the window - I am requesting the BBB to assist me to have Penner return the $600.00 as he wrote in his email to us dated 12/2023.

    Business Response

    Date: 12/03/2024

    It has been settled they hae cashed the cheque of $600.

     

    John

    Customer Answer

    Date: 15/03/2024


    Complaint: ********

    I am rejecting this response because: I require an invoice for the garage window from Penner to close this incident.

    Sincerely,

    ****** ****

    Business Response

    Date: 27/03/2024

    I have emailed the invoice showing it is paid.

    Thank you,

    John

Penner Custom Building And Finishing is NOT a BBB Accredited Business.

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