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Business Profile

Moving Companies

Brown's Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was December 7 and 8, 2023
    To move our families belongings from one house to another.
    This was our communication to them:
    1. We chose your company to support local.
    2. They came to assess all needed to be moved from the 2 main floors, basement, garage, and outdoors, which your estimate was based on. We did understand that this was an estimate.
    3, They said this move needed his biggest truck. To assist, we moved a load of items from the garage and the outdoors with our utility trailer a week before. Other big items such as a TV stand, a big TV, and our harvest table of 8, also did not have to be moved, from the original visual visit for quoting. Furthermore, to assist the crew, we moved almost all of our 2 main floor boxes to the front room of the house for easier loading leg-work.
    4. In the end, a trailer was sent instead and was not big enough. A garage full of belongings had to stay behind. We thank you for picking it up promptly the next business day, Mon Dec 11th. However, we then spent $650 to rent a 14 ' truck, which Chris had to drive 10 hours from Perth and back, as well as load all the leftovers with no help. This became a 12-hour* *********** ********* day!
    5. Your final bill is *************** disproportionate to your estimate. While about 15% of our stuff was left behind, the bill is 25% over-estimation. We understand that loading took 7 hours hours. However, unloading took 4 hours. We do understand that there was a 6-hour minimum charge. Your estimation states " 3 men @ $260/ hour for out-of- Town rate" and your final bill states "4 men @ $400/ hour". A 53% miscalculation! ****** ****** *** ******* ** * **************** *** ********** ****** ******* **** ****** **** **** **** * *********** **** **** *** ********* ******** ** ****** ******** ***** *** ****** ** **** ****** ****** **** **** ***** ** **** **** *** ******** ****** **** ** ** *** ********* We ask that you re-calculate your final bill.

Brown's Moving & Storage is NOT a BBB Accredited Business.

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