We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn and Garden

Great Lakes Outdoor Power Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/24/2021 Thomas Ford of Great Lakes (** **** ******* quoted 5 windows on Quote GRL5827
    9/27/2021 Acknowledged
    10/5/2021 Deposited 1/2 of $6123.98, i.e. $3061.99 for the 5 windows + 9 cappings
    11/18/2021 GL confirmed for next week to finish up the capping!
    5/30/2022 Reached out twice to GL about scheduling the window install for Thursday, June 2nd and have not heard back from GL
    6/2/2022 GL held up at another job and were not able to make installation as scheduled
    7/27/2022 GL tried to make appointment
    7/27/2022 Update more contact for GL to make appointment for installation
    7/28/2022 GL made appointment for 8/6/2022
    8/15/2022 Informed GL that we would be in Windsor on August 17 to give all day access for installation
    8/16/2022 After tomorrow (Aug 17th) Teresa will no longer be managing the building, we will have a new superintendent, just give me a date and I will get the superintendent to give your guys access
    8/17/2022 We were at job site all day and GL did not show up for installation
    9/5/2022 Reminded all tenant & superintendent that GL would install windows on 9/6/2022
    9/6/2022 GL at job site at 8:30 am, superintendent did not get to phone right away but called back to GL office to have GL crew to come back within 5 minutes from crew's call. GL refused to come back for the job
    10/5/2022 GL tried to massage the cost of capping into extra cost when the contract stipulated that capping is in the total contract cost
    10/19/2022 GL demanded $1000 + tax on top of the signed contract with 50% deposited on 10/5/2021. GL asked for the full job payment before GL would schedule any appointment
    10/24/2022 We produced evidence that we made 50% deposit in 10/5/2021 for a job that is not half done in 10/19/2022 and GL had the gut to ask for extra $1000. We suggested GL should reduce % of job cost due to days of further delay.
    10/25/2022 GL tried to message the cost of capping into extra cost when the contract stipulated that capping is in the total contract cost

Great Lakes Outdoor Power Equipment is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.