We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bill Paying Services

Pay Simply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bill Paying Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am responsible for making tax payments to the CRA. During the past three years, at various times, I've used Paysimply.ca for that purpose. Recently, the credit card I used was showing that it was declined at Paysimply.ca I tried the same procedure more than several times during a two day period. Before assuming that Paysimply was the cause of the difficulty, I called two different phone numbers at the credit card company. In each instance, I was told that I had more than enough credit to complete the transaction. I was told that that the credit card company did not decline the card. In addition, I was told that there was no record of the credit card's being declined or that there was an attempt to use the card. ** ** ******** **** ** ******* ******* ** *** ************** * **** ******* ** *** ***** ** * ****** ** ******** ********** ******* * ** ** *** ***  Because of Paysimply's actions, I am unable to make a payment *** ****** ******  ** ***** ** ** ***** ********** * **** ** **** ******* *** ********* ************ ** **** *** ********* **** ** ********* **** *** ********* ****** **** **** ** ************ *** **** * *** ** ******

    Business Response

    Date: 10/01/2024

    Customer made numerous attempts to make payments to the CRA via **** credit card on January 1st, 2nd, 3rd and 5th. All payments failed due to the customer failing 3ds verification send by the credit card company. 3ds verification is completed by answering security question from the customer bank/credit card profile. The customer is independently responsible for answering 3ds verification questions. To rectify this situation, **** would need to be contacted directly. PaySimply has no decision making if 3ds verification is passed or not. Due to 3ds verification failure, the credit card company would not have any record of an attempted transaction. 

    Customer Answer

    Date: 10/01/2024


    Complaint: ********

    I am rejecting this response because:

     

    I contacted the credit card company on several occasions.

     

    We called  two separate departments at the credit card company.

     

    Each department maintained that the credit card holder (myself) had enough credit and that the card was not on hold.

     

    Second, the credit card company maintained that if the card had been declined by the credit card issuer, there would have been a record of the credit card company's having decline the transactions.

     

    According to a few representatives of the credit card company, there was no record that the attempted transactions' having been rejected.

     

    The credit card company continues to blame paysimply.ca for problems encountered.

     

    ****** *** ** *** *************** ** ************* **** **** *** ***** ** ***** **** *** ***** ******* *** ******* *** ****** **** **********

     

    *** **** ***** ********* ** ******* ** * ****** ** ***** ********* *** *** *********** ******** ******* ** ***** * ************

     

    ** ** ******** *** ******* ******* ** ************

    Sincerely,

    ******* ** *****

  • Initial Complaint

    Date:31/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paysimply got my money and it is supposed to send payment to ********* ********* on April 17. But May 30th now and the bill payment is still missing in my ********* ********* account. Paysimply initially said the missing bill payment investigation would be up to 14 business days. But the timeline already expired and now they will not offer any end date to resolve this. They have confirmed I entered the bill account number correctly so I didn't make any mistake. Also Paysimply kept telling me they got a partner in ********* ********* to do an investigation to delay the resolution. That was not true because I called ********* ********* and I got confirmed there was no partner for Paysimpy on their side. They didn't even know Paysimply. I also got a late fine from ********* ********* for not paying it on time. Paysimply is not trying to solve the problem for me - they should check their payment vendor to see if the money is paid. The payment transaction number: TransNo #************* They should send the payment to the ********* ******** to close the complaint.

Pay Simply is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.