We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Wash

Popular Car Wash & Detailing - Free Vacuums

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Reviews

This profile includes reviews for Popular Car Wash & Detailing - Free Vacuums's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Popular Car Wash & Detailing - Free Vacuums has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Juan J

      Date: 21/05/2025

      ********* ********** UNFAIR TREATMENT AFTER HONEST FEEDBACK – MEMBERSHIP CANCELLED AND BLACKLISTED WITHOUT JUSTIFICATION.
      *** ******* **** ****** *** **** ** ***** ** *********** *** **** ** ***** ********* *** hopefully receive the accountability and compensation I deserve.
      I purchased a membership at POPULAR CAR WASH LOCATED IN ETOBICOKE (****** ** *) expecting reliable service. Unfortunately, they were closed twice during hours they were supposed to be open, causing me to waste my time driving there with no notice or explanation. On another visit, my car was returned to me poorly washed and still covered in soap. Frustrated but honest, I left a negative review ******* ***** *********** ** ****** ***** ** ***** **** ********** ** *** ******* ***** ******** 
      What happened next was shocking and unacceptable.
      On my next visit, a staff member stopped me and brought me to the manager. Instead of acknowledging the feedback, the manager confronted me and pressured me to delete the review. I calmly explained I was just being honest and had no reason to remove it. Shortly after, without warning, my membership was canceled. I was blacklisted, and now I’m not allowed to renew or even use their services.
      Since then:
      • No one responds to customer service emails.
      • They don’t answer calls.
      • I get ignored when I visit in person.
      • I’ve been completely shut out, just for telling the truth.
      This is *********** behavior that silences customers and punishes them for sharing their honest experiences. Businesses should be held accountable—not blacklist paying customers for giving constructive criticism.
      ** ****** ******** ** ******** ****** ******* ** *** * ********** ***** *** ** ****** **** ******* ********** ***** *** ********* ******* ******** *** ************

    • Sushil M

      Date: 10/07/2023

      Sushil M

      Date: 10/07/2023

      I recently had the unfortunate experience of visiting [Popular Car Wash] and I must say that it was an absolute disappointment. Despite my initial expectations, the service provided was far from satisfactory, leading me to leave a one-star review on their ****** Business page. What followed was a shocking display of ***************** and an utter refusal to accept any responsibility.
      Upon submitting my honest feedback, I was baffled by the reaction from [Popular Car Wash]. Rather than addressing my concerns, they resorted to insulting anyone who dared to leave a negative review. Instead of acknowledging their mistakes, they concocted fake stories and made excuses to divert the blame onto the reviewer.
      It is disheartening to see a business dismiss genuine customer feedback in such a manner. As consumers, we rely on reviews to make informed decisions, and it is our right to express our dissatisfaction when warranted. However, theyseems to have forgotten the importance of accountability and constructive criticism.
      Their inability to accept responsibility for their shortcomings raises serious questions about their commitment to customer satisfaction. A reputable establishment would take the opportunity to learn from their mistakes, improve their services, and ensure that future customers have a better experience. Unfortunately, They has chosen a different path**** ** ********* *** ******.
      * ********* ****** *********** ******* *** **** ** ********* ***** *** ******** ******** ******* *** **** **** ******* ***** ************** ******* **** ****** * ********. The lack of accountability and the hostile response to customer feedback is indicative of a deeply rooted issue within their business.
      As consumers, we have the power to support businesses that prioritize customer satisfaction and learn from their mistakes.

      Popular Car Wash & Detailing - Free Vacuums

      Date: 20/09/2023

      On going Abusing Behavior toward staff is not tolerated. as per customer signed contract for monthly pass.


       


      Terms & Conditions agreement lines are below





      Popular Car Wash chooses to protect its staff and say no to abusive behavior. We strive to offer the best customer services, but when a customer mistreats our staff with abusive or threatening language, we reserve the right to terminate the business relationship with that customer. On termination of your membership NO refunds or adjustments will be made.

    • Linda S

      Date: 16/07/2022

      Price is cheap but you get what you pay for! So I thought.....The customer service is terrible and that is being generous, at most. They over charged my membership not once but twice consecutively!!
      Management doesn't respond and couldn't care less.
      *************************************************************** *************************************************************** ************************************
      *******************************************************

    Popular Car Wash & Detailing - Free Vacuums is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.